Senior Director , Strategic Accounts

Company Summary:

Illumynt provides comprehensive IT asset management services for organizations and corporations. In this business line, we provide value-added services including logistics management, equipment refurbishment, data erasure, product re-marketing, sales, revenue sharing and reporting for our clients. We are headquartered in Burlington, MA with business operations around the world, including Asia, India, Europe and Latin America.

Illumynt is also engaged in the business of wholesale distribution of technology equipment including computers, computer components and peripherals, networking and telecommunications hardware and other electronic products. We obtain supply on consignment and through direct purchase from end users, large manufacturers (OEM’s) and distributers who find themselves with excess inventory. We re-sell those products to end users, other OEM’s, distributers, resellers and brokers worldwide.

Position Summary:

The Senior Director, Strategic Accounts will work to increase company revenue by identifying profitable

strategic, programmatic, and contractual business opportunities and developing long-term business

growth strategies for illumynt. This role will develop and maintain client relationships, negotiate contracts, and work closely with all departments within the organization.  Your primary role will be to generate inbound supply and manage the vendor relationships to ensure there is consistent supply.

As a Senior Director, Strategic Accounts, your job responsibilities will include, but not be limited to:

·        Source, propose and develop strategic, programmatic, and contractual partnerships for illumynt.

·        Builds strong relationships with customers, suppliers, distributors, partners, and vendors.

·        Developing in-depth knowledge of company offerings to identify profitable business opportunities.

·        Manage strategic client relationships and work to build new ones.

·        Researches and identifies new markets.

·        Manages sales activity to achieve monthly, quarterly, and annual sales targets established by sales management.

·        Expands the profile and reach of the company and its brands.

·        Develops and strengthens internal and external relationships that will lead to increased lead generation and market share.

·        Fosters and works to maintain an entrepreneurial growth culture throughout the company and across all teams and work functions.

·        Helps to shape the company’s objectives and determines plans for how to meet them.

·        Leads and prepares all documentation required for requests for proposals (RFP’s) from potential partners and customers.

·        Selects strategic partnerships and negotiates terms and conditions of contracts.

·        Presenting business or marketing opportunities to company executives and management.

·        Other projects as assigned by management.

·        Travel to customer and Illumynt locations as needed for customer support.

Knowledge, Skills and Abilities:

• Proven work experience as a Strategic account manager or Key account manager
• Strong sales experience in B2B environment
• Hands on experience with CRM software and Account management systems
• Understanding of sales performance metrics
• An ability to address customer requests in a timely manner
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships
• Strong negotiation skills with a problem-solving attitude

·        Strong executive maturity: proven ability to communicate across a highly matrixed organization

• Availability to travel as needed
• BSc degree in Sales, Business Administration or relevant field

Competencies:

Command Skills – Ability to lead a team of internal employees and command the agenda on a meeting with the executive team of the customer.

Communication— Ability to communicate well both verbally and written.  Presents well in front of the customer and provides a good review back to illumynt management.

Cooperation— Establishes and maintains effective collaborative relationships with others at all levels of the organization, exhibits tact and consideration and works actively to resolve conflict.

Customer Service— Displays courtesy and sensitivity, manages difficult or emotional customers situations; meets commitments; responds promptly to customer needs and solicits customer feedback to improve service.

Problem Solving— Develops alternative solutions, gathers and analyzes information skillfully, identifies problems in a timely manner, resolves problems in their early stages and works well in group problem solving situations.

Sales Skills—Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

Forecasting Skills – Keeps an accurate account of all deals in play, what is needed to close them, and where you need help