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Lead and evolve Solutions Consulting organization at Dscout by setting vision, developing talent, and driving operational excellence in client engagements.
Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.
We are seeking a Senior Director of Solutions Consulting to lead, scale, and evolve our Solutions Consulting organization at Dscout. This director-level role will set the vision for how Solutions Consulting drives growth, ensuring that every client interaction reflects Dscout’s value, expertise, and commitment to innovation. You will build and manage a world-class team, partner closely with Sales leadership to accelerate revenue, and collaborate across Marketing and Product to strengthen our market presence and competitive edge.
This is an opportunity for a seasoned leader who combines deep pre-sales expertise with strategic vision and operational excellence.
What you will do
Set Vision & Strategy:
- Define and communicate the vision for Solutions Consulting, aligning team goals with overall sales and company objectives.
- Ensure the function is a trusted, strategic lever in the sales cycle.
Build & Scale the Team:
- Recruit, develop, and retain top Solutions Consulting talent.
- Establish clear career paths, mentoring frameworks, and a culture of coaching and excellence.
Operationalize Best Practices:
- Standardize processes, playbooks, and metrics to ensure consistency, quality, and scalability across all client engagements.
Drive Excellence in Client Engagements:
- Ensure our Solutions Consultants deliver high-impact demos, proof-of-concepts, and evaluations that resonate with enterprise buyers and secure the “tech win.”
Executive Partnership with Sales:
- Work in lockstep with Sales leadership and Account Directors on deal strategy, forecast accuracy, and pipeline acceleration.
- Provide executive-level pre-sales consultation on strategic accounts.
Cross-Functional Leadership:
- Collaborate with Marketing to shape pre-sales collateral and thought leadership, and with Product to bring structured, actionable customer feedback into roadmap discussions.
Measure & Report Impact:
- Define KPIs for Solutions Consulting (e.g., demo-to-close ratios, evaluation success rates) and regularly share insights with the Sales and executive leadership team.
Market & Competitive Expertise:
- Stay ahead of industry trends, competitive moves, and client needs.
- Ensure the team is continuously updated and prepared to differentiate Dscout in the market.
What you need to have
- 7+ years of experience in Solutions Consulting, Solutions Engineering, or related pre-sales roles within SaaS, with at least 5+ years in a senior leadership position.
- Proven track record of scaling and managing large, geographically distributed pre-sales teams.
- Deep knowledge of design research, UX research, or human-centered research domains.
- Strong executive presence with excellent communication and presentation skills, comfortable influencing at the C-suite level.
- Demonstrated ability to define strategy while driving operational execution.
- Experience building cross-functional partnerships that influence company growth and product direction.
- BA/BS in business, anthropology, sociology, market research, design research, HCI, or equivalent experience.
Nice to have
- Experience with Dscout, UserTesting, Maze, or other UX research and usability testing platforms.
- Expertise in qualitative research methodologies, product management, or design thinking.
- Experience developing enablement programs, certification paths, or pre-sales excellence frameworks.
- Background leading SC functions in high-growth SaaS organizations serving enterprise clients.
Why Join Us?
As the Senior Director of Solutions Consulting, you will shape how the world’s leading enterprises experience Dscout. You’ll be at the intersection of sales, product, and research innovation - guiding a high-impact team and influencing the trajectory of our business.
Of course, what is outlined above is an ideal set of expectations, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.
About Dscout
Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us—how in-context insights from real people can build more enjoyable products and services.
We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.
It doesn't stop there. When you join the Dscout team, you will get:
* A strong and competitive compensation package with a built-in bonus and equity program.
* An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 16 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
* An education stipend to support your growth & development and a remote work stipend.
* A company that is open and transparent with our team. You will know what is happening and why it matters.
Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
If you need reasonable accommodations for any part of the employment process, please email us at [email protected] with the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.
Dscout participates in the E-Verify program in certain locations, as required by law.
NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM
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