Senior Director, Sales Operations & Commercial Enablement - TMTT

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

Edwards is looking for an experienced commercial leader to join the Transcatheter Mitral and Tricuspid Therapies US Region Leadership Team to advance our efforts to boldly drive the successful commercialization and adoption of our TMTT Therapies across the United States.

The Senior Director, Sales Operations & Commercial Enablement will be responsible for identifying and addressing the challenges and opportunities that face both sales and sales management to ensure success of TMTT's US Sales organization. This role will have daily contact with field sales and the sales leadership team for selling operations and long-term strategic planning.  The role has responsibility for sales planning, pricing, inventory, technology tools to support field execution, and overall analytics to drive data-based decision making. This individual will lead the commercial planning and operations team that supports day-to-day operation of the TMTTT US Sales organization.  The successful individual will build strong relationships across the organization and develop deep understanding of the Edwards business and the TMTTT portfolio. This role reports to Senior Vice President of the TMTT US Region and holds overall responsibility to manage commercial operations for US TMTT.

This position will be working remotely with travel up to 40% to 60%.

How you will make an impact:

• Build out the Sales Operations Organization and lead and develop the team and critical business initiatives team for continued growth and development of employees. 
• Lead efforts related to sales planning, strategic planning, annual operations planning, sales territory planning, sales quota, territory alignments and sales compensation (to include (designing/building, tracking, and payment calculations).
• Responsible for information and analytics within the TMTT US Region. Ensure leadership team, marketing team, and field sales team has access to sophisticated information and analytics for day-to-day operations and planning. Continually identify and prioritize evolving analytical needs of TMTT’s US Sales organization.
• Identify and address the current and future technology needs of the organization.  Work with stakeholders across functions to ensure the most effective technologies are in place for both the sales operations team and the field sales team
• Act as a systems owner (e.g., drive requirements, organize user acceptance testing, drive validation, users training, change acceptance, communication, monitor users satisfaction and solutions usability (e.g., Salesforce, Tableau).
• Build systems to efficiently address day-to-day operational needs of the US selling organization. These can include but are not limited to revenue management, sales crediting, sales trends, customer inventory, technology needs, shipment of product, collaboration with corporate customer service. Develop tools and initiatives that will drive sales results.
• Stay current with changing market trends affecting TMTT to understand opportunities and challenges.
• Develop forecasts and metrics to help field sales team improve on key performance indicators including quota attainment, case coverage, and salesforce deployment to drive desired behaviors in the field, in compliance with local regulations and medical device practices prescribed by US (Food and Drug Administration) and regulatory agencies, as well as SOX requirements
• Build trusting relationships across all level and functions. Identify opportunities to cross collaborate as needed. Act as a voice of the field sales team and provide the field insight when collaborating across functions.

What you will need (Required):

• Bachelor's Degree or Equivalent with related field with related sales operations, business strategy and/or financial planning experience required or equivalent work experience based on Edwards criteria required. 
• Demonstrated track record in people management or equivalent work experience based on Edwards criteria required.

What else we look for (Preferred):

• Master's Degree or equivalent in in Business Administration preferred.
• Experience working in a regulated industry preferred.
• Demonstrated proficiency in communicating to diverse populations including but not limited to
• Delivering messages in a clear, compelling, and concise manner.
• Actively listens and checks for understanding.
• Articulates messages in a way that is broadly understandable.
• Adjusts communication content and style to meet the needs of diverse stakeholders.
• Models and encourages the expression of diverse ideas and opinions.
• Prior experience delivering high-level support to medical device selling organization is strongly preferred.
• Expert understanding of sales operations processes and/or systems or adjacent experiences
• Demonstrated ability to lead teams, drive employee engagement
• Experience developing metrics that clearly demonstrate the value of sales operations to the business.
• Expert knowledge of financial mechanisms related to sales operations
• Strong organizational skills and ability to meet tight deadlines in an environment of competing priorities.
• Demonstrated ability to build compelling arguments grounded in data to persuade others

The time is now to join TMTT and shape mitral and tricuspid therapies that will transform treatment. This position presents an opportunity to be part of a dynamic, challenging, and rewarding environment that offers potential for growth and professional advancement.

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.