Senior Director, Sales Operations – AMER

Function

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

We are seeking a high-impact Senior Director of Sales Operations for the AMER region to lead operational planning, forecasting, and execution excellence across our regional sales organization. This role serves as a strategic business partner to AMER leadership and global sales operations, driving go-to-market efficiency and data-informed decision-making.
The ideal candidate brings a proven track record in enterprise technology, deep experience managing complex international sales organizations, and the ability to operate seamlessly between strategic leadership and hands-on execution. This position plays a key role in advancing our transformation from a traditional enterprise storage vendor to a next-generation hybrid cloud and services provider.
Key Responsibilities
• Regional Sales Operations Leadership: Lead and manage the AMER sales operations function, including GTM planning, forecasting, quota deployment, operational cadence, and executive reporting.
• Forecasting & Planning: Drive a highly accurate forecasting process; lead account and territory planning aligned with growth objectives and capacity models.
• Business Partnership: Act as the operational advisor to AMER sales leadership and a key liaison to Finance, HR, Marketing, and Product to ensure cross-functional alignment and execution.
• Data & Insights Enablement: Champion the adoption of global BI and analytics platforms (e.g., Forecast 360, Rep 360) to enable data-driven decision-making and performance optimization.
• Deal Desk Governance: Provide oversight of deal desk operations, pricing governance, and approval processes to balance agility with compliance.
• Team Leadership: Build, mentor, and develop a small, high-performing regional Sales Operations team, fostering a culture of accountability, agility, and continuous improvement.
• Operational Excellence: Drive consistency in business cadence across forecasting, QBRs, pipeline reviews, and performance management.
• Process Optimization: Collaborate with global Centers of Excellence to enhance processes, leverage shared services, and implement best practices for operational scalability.
• Regional Representation: Ensure that regional go-to-market plans and operational decisions reflect the unique dynamics of the AMER market while aligning with global strategies, systems, and governance frameworks.
Required Qualifications
• 10–15 years of experience in Sales Operations, Business Operations, or Strategic Planning roles within enterprise B2B technology companies (storage, infrastructure, or SaaS preferred).
• Demonstrated success leading operations across diverse AMER markets with a deep understanding of regional commercial and cultural nuances.
• Proven expertise in forecasting, GTM planning, quota design, and analytics.
• Hands-on leadership experience managing a lean, high-impact team and collaborating effectively across global functions.
• Advanced proficiency with CRM and BI tools (e.g., Salesforce, Power BI, Tableau) and the ability to synthesize data into actionable, executive-level insights.
• Exceptional communication, influence, and stakeholder management skills, with demonstrated success engaging senior leadership.
• Bachelor’s degree in Business, Finance, or a related field; MBA or equivalent experience preferred.
Preferred Qualifications
• Experience within enterprise storage, hybrid cloud, or infrastructure software industries.
• Background in leading or supporting sales transformation initiatives, such as geo-to-segment transitions or other GTM restructures.
Familiarity with global shared services or offshore operational support models

#LI-TO1

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.