The Senior Director of Provider Network oversees the management and strategy of a national network of Nurse Practitioners and LPNs, ensuring operational compliance, staffing efficiency, and high-quality service delivery.
Porter is hiring a Senior Director for the Provider Network!
The Senior Director of Provider Network will lead the strategy, design, and operational execution of a national network of Nurse Practitioners (NPs) and Licensed Practical Nurses (LPNs) delivering in-home and virtual health assessment visits. This leader will be accountable for ensuring the provider network consistently and proactively meets member demand, adheres to brand standards, maintains clinical and operational compliance, and partners with Clinical leadership to delivers high-quality, reliable performance and brand.
In addition to managing day-to-day provider operations, this role will own and oversee the Credentialing and Clinical Coding functions. They will also lead a team of Practice Coordinators and Managers, who are directly responsible for managing and supporting assigned providers, ensuring provider engagement, availability, and operational performance.
Key Responsibilities
Provider Network Leadership
• Define, design, and manage a scalable, high-performing NP and LPN provider network for in-home and virtual health assessments.
• Develop network strategies to ensure capacity aligns with member demand while maintaining availability, timeliness, and regional coverage.
• Drive strong provider engagement, satisfaction, and retention through effective onboarding, communications, and provider support.
• Ensure provider utilization remains high by aligning scheduling, deployment, and demand forecasting to maximize productivity and minimize idle capacity.
Practice Coordinator Team Management
• Lead and manage a team of Practice Coordinators responsible for supporting and monitoring assigned providers.
• Ensure coordinators build strong, proactive relationships with providers to drive availability, compliance, and completion rates.
• Standardize coordinator workflows for provider support, performance monitoring, and escalation of issues.
• Provide coaching, tools, and resources to help coordinators succeed in managing provider panels effectively.
Operational Execution & Compliance
• Partner with Clinical Quality team to ensure providers deliver consistently to brand standards: professionalism, member experience, and clinical quality.
• Maintain strict compliance with internal policies, regulatory requirements, payer commitments, and state licensure requirements.
• Monitor KPIs (availability, completion rates, quality metrics, member satisfaction) and drive continuous improvement.
• Establish reliable reporting and dashboards to give leadership visibility into provider network health.
Credentialing & Clinical Coding Oversight
• Own the end-to-end credentialing process, ensuring provider files are accurate, complete, and compliant.
• Ensure credentialing timelines support rapid onboarding and scaling needs while maintaining compliance.
• Oversee the clinical coding function, ensuring assessments are coded accurately and in alignment with risk adjustment and quality program requirements.
• Collaborate with compliance, clinical, and revenue cycle teams to drive accuracy and integrity across coding operations.
Leadership & Culture
• Lead, develop, and mentor network operations managers, practice coordinators, credentialing specialists, and coding professionals.
• Create a culture of accountability, execution, and continuous improvement.
• Represent provider network strategy and performance at the executive level and with external partners/clients.
Qualifications
10+ years of progressive leadership experience in provider network management, clinical operations, or related healthcare delivery functions.
Proven success leading distributed clinical networks (NPs, LPNs, or similar) with both in-home and virtual care delivery.
Operational knowledge of credentialing, coding, and compliance standards preferred.
Experience leading provider support functions (practice coordinators, dynamic resource management, or provider operations teams).
Strong data-driven operator with a track record of using KPIs and analytics to drive accountability and performance.
Exceptional leadership, communication, and relationship-building skills across internal teams and external partners.
Bachelor’s degree required; Master’s degree in healthcare administration, business, or related field preferred.
Porter Benefits
Equipment Support
Insurance Benefits - Medical Dental Vision within 30 days from start
Paid Time Off: Vacation and Sick Time
Paid Holidays
Opportunity for Growth
Top Skills
Clinical Coding
Credentialing
Similar Jobs
Insurance
The Engineering Manager will lead a team of engineers, support their development, drive projects, and ensure alignment with business goals, while promoting a culture of feedback and collaboration.
Top Skills:
AirflowAiven DebeziumArcgisBigQueryBigQueryCircleCICloud FunctionsCloud RunCloudsqlComposerDatadogFivetranGcp GcsGitGoGCPJupyter NotebooksKafkaKubernetesNuxtPostgresPub/SubPythonRSQLTailwindTerraformVuejsWebpack
Insurance
Design, build, test and maintain backend systems for Openly's insurance platform, collaborating with partners to develop APIs and improve internal tooling.
Top Skills:
ArcgisBigQueryCircleCICloud FunctionsComposerDatadogGCPGitGoJupyter NotebooksKafkaPostgresPythonRSQLTerraform
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As a Sales Engineer, you'll support the sales team with technical inquiries, assist with trials, create software solutions, manage content and support testing activities while building customer relationships.
Top Skills:
Automation And Control SystemsCloud SoftwareIot HardwareNetworkingSensors
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
