Senior Director-Program Management-Tech

The Senior Director of Enablement Tools will provide strategic leadership and operational oversight to multiple technology operations functions (to include employees, contract personnel and/or vendor partners) dedicated to a portfolio of technical business applications and/or services, including: operational maintenance, oversight of incidents and remediation planning, development support, and/or proactive analysis. Partner with the business to understand business needs and develop and drive an operational strategy to meet those needs through solution/service innovation and change management. Maintain project methodology and ensure corporate readiness for change.

Key Responsibilities

• Provide strategic direction to a multi-functional technology operations organization (employees, contractors and vendor partners). Develop and maintain an organization of high performing people through effective hiring, coaching and rigorous performance/talent management. Plan and implement a resource strategy (internal vs. vendor) based on business need, scope of work, cost, and skill needs. Foster a collaborative, success-oriented team environment where resources are empowered and accountable.
• Collaborate with the business to understand strategy, needs and end-user needs. Provide vision, leadership and innovation to leaders and teams in assigned functions to drive services/support strategies to meet those needs. Review and compare offering with current and future needs, identify gaps and ensure strategy addresses gaps. Lead organization to prioritize initiatives based on business need, cost and impact. Collect and review cost, feasibility and impact/benefit analysis to support strategy decisions.
• Maintain EPMO project methodology, ensure corporate readiness for change, and provide agile manager product support for the department. Prioritize and plan technology/service/support solutions within annual business-as-usual and investment budgets. Collaborate with cross-functional teams and vendor partners to accurately estimate work and costs for services and deliverables.
• Execute and/or oversee the following: (1) collaborate with enterprise procurement to effectively manage vendor relationships, ensure high quality work in a cost effective model and strong service level agreements/objectives (SLA/Os) are established and effectively managed; (2) monitor vendor performance across area of responsibility to ensure agreements are met, and (3) oversee issues and service gaps to ensure process improvements are planned and implemented in a timely fashion.
• Establish and drive (personally and/or through direct reports) processes to ensure: (1) regular review of SLA/Os and performance against them, (2) regular review of offering to identify opportunities for improvement and (3) drive innovative solutions through implementation. Champion effective change management processes within organization and with end-users to ensure effective adoption and desired utilization rates of services, products and/or initiatives.
• Oversee assigned functions to ensure cost, performance targets and goals are met. Monitor management of critical incidents needed and ensure root cause is determined and permanent solutions are implemented. Escalate, address and communicate issues, as appropriate, with technology and business leaders to communicate impact of production incidents and/or achieve timely resolution to issues. Champion and ensure adherence to policies and standards.
• Maintain up-to-date knowledge of industry and technology advances to provide innovation and leadership in the selection, implementation and use of tools and best practices to drive excellence and optimization. Establish and maintain productive working relationships with business partners, vendor partners and their resources, as well as other teams across technology. Maintain a comprehensive understanding of business, business needs, and how technology drives and supports the business.

Required Qualifications

• Bachelors degree (4-years) in Computer Science, Business or related field; or equivalent work experience.
• 10+ years successful project management experience delivering project/programs on time and within budget and quality expectations.
• Proven project/program leadership experience, including ability to build effective teams comprised of internal and vendor sourced resources.
• Leadership: Proven experience in leading and managing multi-functional technology operations organizations, including employees, contractors, and vendor partners.
• Demonstrated ability to build effective working relationships to ensure commitment and cooperation throughout the project life cycle.
• Experience delivering technical solutions through structured frameworks such as the Capability Maturity Model (CMMI) or IT Information Library (ITIL).
• Highly effective verbal and written communication skills; ability to explain technical information in non-technical language to drive progress.

Preferred Qualifications

• Certifications: PMP, ITIL Foundations, Agile.
• Proven Success: Demonstrated ability to ideate and implement innovative solutions to optimize service, support, and operational efficiency/effectiveness.
• Leadership: Proven maturity and effectiveness in leading highly technical teams with a global scope.
• Technical Delivery: Superior ability to deliver technical solutions of increasing scope, complexity, visibility, and criticality on time and within budget through both vendor and employee resources on-shore and off-shore.
• Communication Skills: Highly effective communication skills, including the ability to translate technical information to non-technical audiences.
• Industry Experience: Experience working in the financial services industry or other similar, highly regulated environments.

About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

The estimated base salary for this role is $137,400 / $200,400 year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full time

Exempt

Technology

TECH Technology