Senior Director, Product Management, Experience Platform

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Chevy Chase, Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2024, GEICO earned premiums worth over $43 billion U.S. dollars.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

GEICO is looking for an accomplished, customer obsessed, and results oriented Senior Director of Product Management, Experience Platform. This role will continuously monitor evolution in the insurance industry, innovation in parallel industries, competitor products, market, and consumer trends to drive product portfolios. The ideal candidate will deeply learn the financial drivers, externalities, and points of leverage within the product portfolio domain to identify new products or product enhancements that drive sustainable value. This role will be responsible for establishing a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments. S/he will be comfortable influencing executives and the top level of the organization as well as communicating an inspirational product future of their portfolios. In addition, this leader will attract, grow, empower, and inspire top product talent as they develop and deliver on their product strategy in an iterative, outcome-focused, and well-managed way.

Location: This is a hybrid role, requiring a minimum, on-site presence of 2 to 3 days per week at our Palo Alto (primary location) or Chevy Chase headquarters (DMV).

Job Responsibilities:

• Represent a portfolio of products at the top level of the organization

• Partner closely across the organization to identify new product concepts articulating how they will drive value for customers, the organization and differentiate GEICO in the marketplace

• Craft an inspirational vision for a portfolio of products, with clarity of how products come together to drive experience for GEICO customers, associates and partners across all channels and insurance offerings

• Ensure the suite of products is seamless for customers so they do not experience the organizational structure and underlying processes

• Continuously assess performance of products within the portfolio and identify any areas where cost of product is higher than value generated with recommendations on next steps

• Plan and outline decommissioning of underperforming products and/or features with a proactive communication plan inclusive of customer impact and potential alternatives

• Oversee sunsetting of products and decommissioning of product services as necessary

• Model adaptability by encouraging continuous evolution to product portfolio considering industry trends, emerging solutions, new insights and changing customer and business needs

• Ensure product team is leveraging design thinking, systems thinking and agile best practices as part of the product life cycle

• Translate portfolio vision into a 12-18-month strategic portfolio roadmap mapped to outcomes and value creation

• Identify product portfolio level KPIs (Key Performance Indicators) coaching team to adjust and refine products the data dictates

• Proactive partner with Technology leaders to define end-state architecture that enables product portfolio and ensure products are secure, resilient, performant, and scalable that solve material customer and business problems

• Lead a product team of 12 people including Product Directors, Senior Product Managers and Product Managers, with the potential to scale the team further

• Nurture, develop and coach product leaders identifying opportunities for growth and achieve measurable goals

Requirements:

• 9+ years’ experience in product leadership positions with proven record of successfully launching products (at least half of it from building consumer facing products)

• 6+ years in managing 5+ major products

• Experience using quantitative and qualitative data to inform design decisions and drive change

• 8+ years of experience hiring, managing, and developing product managers (individual contributors and people managers)

• Experience working with both technical and business stakeholders (Marketing, Operations, Data, etc.)

• Familiar with organizational maturity and related transformation

• Demonstrated experience influencing senior management and setting expectations for major cross-functional initiatives

• Exceptional written and verbal communication skills

• Experience with insurance, financial services, or parallel industries

• Bachelor's degree or higher in a related field

• Design Thinking, Agile, Product Certifications preferred

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.

• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.

• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.

• In office and remote opportunities, as well as our signature GEICO Flex program, offering the ability to work remotely for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.