The Senior Director of Product Management will lead product strategies, collaborate across teams, and drive high-impact initiatives to improve user experience and platform integration.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
About the Role:
As Senior Director, Product Management at PointClickCare, you will have the opportunity to drive some of our most critical growth and platform strategies. This role will lead product efforts across partnerships with HIEs and state agencies and overall multiple platform integration and migration efforts – helping to unify user experience while navigating complex, high-stakes relationships. This role will serve as the key product management partner to Market VPs, Engineering Leadership, and Executive Leadership on product priorities that are foundational to our long-term vision.
Key Responsibilities
Strategic Product Leadership
Define and own the product strategy for defined scope, and coordinate across the portfolio to ensure roadmaps are aligned to company goals. Establish and drive toward long-term vision and make smart trade-offs. Strong systems thinking, market awareness, and ability to influence executive-level decisions.
People and Organization Leadership
Coach product management leaders and talent, driving engagement, retention, and performance management. Align teams to strategy and lead through change with clarity and empathy. Working knowledge of emerging AI tools for product management and product development; ability to coach teams on leveraging AI to accelerate discovery, prioritization, and decision-making.
Cross-Functional Collaboration and Execution
Work in lockstep with Engineering and UX leadership to empower product teams that can effectively deliver outcomes in an agile, product operating model. Partner with key stakeholders across the business, including Marketing, State Directors/Market Leaders, Sales, Customer Success, Compliance, and Finance, influencing to drive results and ensure product value propositions are well-understood and represented in the market. Exceptional relationship-building, communication, and influence skills—internally across functions and externally with partners and stakeholders. This includes mentoring, conflict resolution, executive presence, and the ability to drive alignment and consensus across diverse perspectives.
Market and Platform Acumen
A strong understanding of the healthcare ecosystem, with a particular focus on healthcare trends and economics. Driven to continuously learn and understand internal and external customer needs and competitive landscape. Experience working with and applying healthcare interoperability standards.
Qualifications and Skills: (Required)
- 10+ years of SaaS Product Management experience
- Business, Computer Science, or healthcare-related degree
- Demonstrated mastery of outcome-driven product practices; discovery, opportunity assessment, experimentation, agile delivery, and post-launch learnings and iteration.
- Demonstrated success managing strategic partnerships or enterprise platform migration initiatives.
- Executive presence and the ability to credibly influence VP- and C-level stakeholders.
- Experience leading high-performing product management teams
Qualifications and Skills: (Nice to Have)
- Experience working with state agencies on large scale technical projects
- Experience working with Engineering to migrating platforms to cloud
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Top Skills
Agile
AI
Cloud
SaaS
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