Senior Director of Operations - East

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

The Opportunity

As the Senior Director Operations - East within the Department of Student Success Operations, assumes a pivotal leadership role, responsible for optimizing operational efficiency, ensuring compliance, and establishing policies and procedures for effective and efficient activities within the United States' Eastern region. Responsibility encompass a broad spectrum of areas, including processes, procedures, operations, information technology, emergency procedures, communications, record-keeping, operating policies, inventory, billing, course scheduling, faculty assignment, facility appearance, university branding, program marketing, base/community engagement, and the overall student experience. 

Responsible for the lease management efforts, which involve negotiations and the enforcement of lease terms, while also maintaining DoD Memorandums of Understanding (MoUs) in alignment with federal mandates. Directly responsible for overseeing facility operations and swiftly addressing any issues or damages, collaborating closely with landlords, Education Service Officers (ESO), and the Legal Department. Moreover, coordinates logistical support (Enrollment Management, etc.) for University-related activities, including regional graduations and outreach efforts. Building strong relationships with governmental authorities, industry leaders, and community stakeholders to ensure compliance with relevant laws and regulations is crucial. 

Works closely with State Authorization on site location matters and collaborate with the Information Technology Department to meet IT requirements. Disaster response planning, tracking, after-action reports are a key aspect of this role, as well as ensuring the resolution of any disaster response is efficiently achieved. Additionally, staff and asset accountability, budget management, cost-saving measures, safeguarding University assets, compliance with accreditation requirements, Internal Audit compliance, and the establishment of policies and procedures to enhance operational effectiveness and efficiency within the Eastern region are integral to this position. 

Supporting excellence in student services at every opportunity, upholds academic quality in our teaching and learning environment, and actively participates as a valued team member, contributing to a collaborative and supportive team environment. This position is designated as a remote position requiring frequent travel.

If the selected candidate is local to the Daytona Beach area, the role will be based in person at Embry-Riddle’s Worldwide Headquarters (WWHQ) .

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.  
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

Required Education and Qualifications:

• Master's degree

Required skills, knowledge, abilities:

• Familiarity with ERAU operations
• Strategic Vision
• Innovative Thinking
• Leadership Excellence
• Project Management
• Data-Driven Decision Making
• Partnership Development
• Change Management
• Operational Excellence
• Exceptional written and verbal communication skills
• Collaborative Aptitude
• Problem-Solving
• Adaptability
• Ethical Leadership

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310519. Please attach all relevant materials to your application when you apply online. Complete submissions include:

Cover letter

Full Resume

Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.