Senior Director, Government Skilling Programs

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow University is seeking an exceptional senior leader to build and scale our global government skilling initiatives across the public sector. This newly created Senior Director role will orchestrate SNU's government programs, currently distributed across several teams, into a unified, strategic function that positions ServiceNow as the definitive skills partner for governments worldwide. You will own the vision, strategy, and execution of initiatives aimed at skilling 1 million government professionals by December 2027, translating the massive reskilling opportunity across 350 million public sector employees into compelling programs and narratives that demonstrate ServiceNow's relationships and impact with governments globally.
This is a high-visibility, high-impact role reporting directly to the VP, Customer Acceleration. You will serve as the primary liaison between ServiceNow University and global government stakeholders, working closely with P5 leadership to position our government skilling efforts as a strategic differentiator in capturing market share across federal, state, and local agencies worldwide. You will build the infrastructure, partnerships, and storytelling capabilities needed to make ServiceNow University the preeminent global provider of public sector workforce transformation.
What You'll Do:
Strategic Leadership & Vision

• Define and execute the global government skilling strategy, positioning ServiceNow University as the partner of choice for public sector workforce transformation across federal, state, and local government agencies worldwide
• Build and articulate a compelling vision that translates the opportunity of 350 million public sector employees into concrete programs, partnerships, and measurable outcomes
• Serve as the primary strategic advisor to P5 leadership on government skilling initiatives, providing regular executive briefings, impact reports, and strategic recommendations that demonstrate ServiceNow's leadership in the public sector
• Develop and own the roadmap to achieve 1 million skilled government professionals by December 2027, establishing clear milestones, resource requirements, and success metrics

Program Orchestration & Delivery

• Orchestrate and integrate government skilling initiatives currently spread across multiple ServiceNow University teams, creating unified intake processes, governance structures, and delivery frameworks
• Manage complex, cross-functional program delivery involving internal stakeholders across Global Learning & Development, Customer Acceleration, Sales, Marketing, Legal, and Finance
• Lead program intake and prioritization processes, ensuring alignment with ServiceNow's strategic priorities and maximum impact per resource invested
• Establish and monitor program KPIs including enrollment, completion rates, certification attainment, employment outcomes, government partnerships secured, and economic impact delivered

Partnership Development & Stakeholder Management

• Build and maintain strategic relationships with government leaders, workforce development agencies, public funding bodies, and regulatory authorities across federal, state, and local levels globally
• Represent ServiceNow University in high-stakes government engagements, including RFP responses, funding proposals, compliance negotiations, and strategic partnership discussions
• Partner with ServiceNow sales leadership to identify government skilling opportunities that advance commercial objectives while delivering public value
• Navigate complex public sector procurement processes, ensuring compliance with funding agreements, reporting obligations, and regulatory requirements across different government jurisdictions

Brand Building & Executive Storytelling

• Develop and execute a comprehensive communications strategy that positions ServiceNow University's government impact for P5 leadership, board members, investors, and external stakeholders
• Create compelling narratives, case studies, and data visualizations that demonstrate ServiceNow's relationships and measurable impact with governments worldwide
• Lead thought leadership initiatives including speaking engagements, published research, and industry forums that establish ServiceNow as the global leader in public sector workforce transformation
• Develop ROI frameworks and impact measurement strategies that quantify employment outcomes, economic value, skills development metrics, and social impact

Team Alignment & Organizational Development

• Collaborate within a high-performing global team, including Senior Program Managers who execute regional government skilling initiatives
• Establish group operating rhythms, governance processes, and accountability frameworks that enable scalable, repeatable delivery of government programs
• Foster a culture of innovation, strategic thinking, and executive-level communication across the Governments team
• Help to mentor and develop team members, building capabilities in strategic partnership management, executive stakeholder engagement, and complex program delivery

Strategic Innovation & Market Intelligence

• Monitor global trends in government workforce transformation, public sector AI adoption, and workforce development policy to identify emerging opportunities
• Conduct market intelligence on competitor activities in government skilling, identifying white space and differentiation opportunities for ServiceNow
• Drive innovation in program design, delivery models, and technology platforms that enhance ServiceNow University's value proposition to government partners
• Travel up to 40% domestically and internationally to engage with government stakeholders, attend industry conferences, and support program launches

Qualifications
What You Bring:

• A strategic mindset with proven ability to translate vision into execution, building programs from the ground up while maintaining clear line of sight to business outcomes and executive prioritie
• Exceptional executive presence and communication skills, with demonstrated success influencing C-suite leaders, government officials, and diverse stakeholder groups through compelling storytelling and data-driven insights
• Political acumen and relationship-building expertise, particularly in navigating complex government environments, public-private partnerships, and multi-stakeholder negotiations
• A passion for social impact and workforce transformation, combined with business pragmatism that balances public value with commercial objective
• Entrepreneurial drive with comfort operating in ambiguity, building structures and processes where none exist, and adapting quickly to changing priorities

Required:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of progressive leadership experience in workforce development, government partnerships, public sector consulting, or enterprise technology with substantial government exposure
• Demonstrated success leading large-scale, multi-million dollar government programs or public-private partnerships with measurable impact on workforce outcomes
• Extensive experience building and maintaining relationships with senior government officials at federal, state, or local levels, including proven success navigating public sector procurement and compliance requirements
• Track record of executive-level communication and strategic storytelling, including board presentations, investor briefings, or C-suite stakeholder management
• Proven ability to orchestrate complex, cross-functional initiatives involving multiple stakeholders, competing priorities, and significant resource coordination
• Experience building teams and functions from the ground up, establishing operating models, governance structures, and scalable processes
• Deep understanding of government workforce development frameworks including apprenticeships, vocational training, national qualification systems, and digital skilling initiatives
• Strong analytical skills with ability to develop ROI frameworks, impact measurement methodologies, and data-driven business cases
• Bachelor's degree in Business, Public Policy, Education, Technology, or related field; Master's degree or MBA strongly preferred

Preferred:

• Direct experience with ServiceNow platform, ITSM solutions, or enterprise SaaS technology in government contexts
• Knowledge of ServiceNow certification paths, partner ecosystem, and customer landscape, particularly in the public sector
• Background in public sector digital transformation, AI adoption, or technology-enabled workforce modernization
• Experience working across multiple global markets with understanding of international government structures, funding mechanisms, and regulatory environments
• Established network of relationships within government workforce development, education technology, or public sector consulting communities
• Thought leadership contributions through published research, speaking engagements, or advisory board participation in workforce development or government technology
• Program management certification (PMP, PgMP) or equivalent executive leadership credentials

JV19
For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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