Senior Director, Global Enterprise Systems

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.

Today, we’ve digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world.  And, we’re just getting started!

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

The Senior Leader of Enterprise Systems is a pivotal leadership role, responsible for the strategic vision and operational execution of the company's technology systems, with exposure to the senior executive team. This role ensures that all systems are integrated seamlessly, operate efficiently, and align directly with the overarching business goals and objectives. This Senior Leader is a champion of innovation, driving the adoption of new technologies and processes to enhance business performance and maintain a competitive edge. This leader will drive an enterprise-wide transformation across all systems, with initial focus on Corporate Functions systems transformation and automation. The Enterprise Systems leader will be a very strong cross functional collaborator, with an internal customer-focused mindset, linking functional requirements to best in class solutions. 

Key Responsibilities:

Strategic Leadership:

• Technology Roadmap: Develop and implement a comprehensive enterprise systems strategy that aligns technology investments with current and future business needs. This involves creating a roadmap that outlines the evolution of the company’s technology landscape.
• Technology Scouting:  Stay ahead of the curve by actively researching and evaluating emerging technologies, industry trends, and best practices. Assess their potential impact on the business and identify opportunities for innovation and improvement.
• Systems Architecture: Oversee the architecture, design, development, implementation, and maintenance of all enterprise systems. Ensure that they are scalable, adaptable, and support the company’s growth trajectory.

Systems Management:

• Operational Oversight: Manage the entire suite of enterprise systems, which may include Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Resource Information Systems (HRIS) and other mission-critical applications.
• System Performance:  Ensure that all systems are reliable, secure, and deliver optimal performance. Implement robust monitoring and maintenance procedures to minimize downtime and mitigate risks.
• Resource Management:  Effectively manage budgets, resources, and projects related to enterprise systems. 

Team Leadership:

• People Management: Lead and inspire a high-performing team of professionals, providing guidance, mentorship, and professional development opportunities.
• Team Culture: Foster a culture of collaboration, innovation, and continuous learning within the team. Encourage knowledge sharing and cross-functional collaboration.
• Project Delivery: Oversee project management practices, ensuring that projects are delivered on time, within budget, and meet the defined scope and quality standards.

Business Alignment:

• Strategic Partnership:  Work closely with business leaders and stakeholders to understand their needs, challenges, and priorities. Translate business requirements into effective technology solutions.
• Process Optimization:  Ensure that enterprise systems are tightly integrated with business processes and workflows. Identify opportunities to automate and streamline operations for increased efficiency and productivity.
• Change Management:  Drive the adoption of new technologies and processes across the organization. Develop and implement change management strategies to minimize disruption and maximize user acceptance.

Continuous Improvement:

• Performance Measurement:  Establish key performance indicators (KPIs) and metrics to measure the effectiveness of enterprise systems. Regularly assess system performance and identify areas for improvement.
• Innovation:  Continuously seek out innovative ways to leverage technology to create business value, improve customer experience, and drive competitive advantage.

Here's What We're Look For:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. 
• Experience: Extensive experience in IT, including leadership roles managing enterprise systems in large scale corporate environments in complex global public companies. 
• Technical Expertise: Deep understanding of enterprise systems, including ERP, CRM, HRIS, and other critical applications. 
• Leadership Skills: Proven ability to lead and manage teams, build relationships, and communicate effectively. 
• Project Management Skills: Experience managing large-scale IT projects and delivering them on time and within budget. 
• Business Acumen: Understanding of business processes and how technology can be used to drive business results. 

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!

• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.