Senior Director of Executive Engagement

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

Role Overview

The Senior Director of Executive Engagement is responsible for the strategy, execution, and continuous improvement of Calix’s Executive Briefings and Advisory Boards Programs. This leader will drive high-impact engagements with C-level executives across key customers, ensuring the right executive is in the right program at the right time to maximize value for Calix and its customers. The Senior Director will partner cross-functionally to align executive engagement with Calix’s strategic priorities, accelerate innovation, and amplify Calix’s influence in the market.

Key Responsibilities

Program Strategy & Execution

• Own the strategy and execution for Executive Briefings and Advisory Boards, including program design, agenda development, and continuous improvement.

• Use sales data and AI to be proactive in driving Executive Briefings in the right accounts at the right time

Executive Engagement Delivery

• Partner with account teams to design and deliver high-impact executive engagements that address customer challenges and unlock opportunities.

• Drive action and close-loop processes, ensuring follow-up on meeting outcomes and implementation of agreed actions.

• Work with internal teams to enhance the Executive Briefing Center in San Jose and up-level existing offices for briefings

Cross-Functional Collaboration

• Collaborate with Sales, Success, Product, and Marketing teams to deliver measurable value from executive engagement programs.

• Partner closely with Calix's Executive Leadership and other business leaders to ensure cross-functional alignment on program goals and key metrics.

Measurement and Impact

• Define KPIs for Program Success

• Report quarterly on program health, adoption, impact on revenue.

Skills and Experience

• 10+ years in program management, executive engagement, or related fields.

• Proven experience building and executing executive programs, with a track record of measurable impact.

• The ability to distill customer insights, priorities, and pain points into actionable discussion points for executives.

• Experience working closely with Executives (VP+, C-Suite) internally and with customers required.

• Ability to balance strategic vision with attention to detail.

• Data-driven mindset with experience in program measurement and reporting.

• Ability to operate with urgency, clarity, and precision in a fast-paced environment.

• Highly organized and detail-oriented self-starter with exceptional prioritization, and time management skills.

• Experience with Salesforce, Power BI, and Jifflenow is a plus.

Calix is deeply committed to being customer-focused, and our executive engagement programs have a significant impact on driving strategic alignment and accelerating customer transformation. The opportunity is ripe for a strong leader to take these programs to the next level, expanding their reach, innovating new approaches, and harnessing data-driven insights to deliver measurable business outcomes. If you are passionate about building world-class executive experiences and influencing at the highest levels, this is your chance to make a lasting impact.

This is a remote-based position located in the United States or Canada, though there is a requirement to attend in-person team or company meetings.  Please also note that as part of the recruitment and hiring process, there is an in-person meeting that will take place.

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The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.

San Francisco Bay Area:

217,400 - 347,300 USD Annual

Select US Metros and States:

189,000 - 302,000 USD Annual

Other US Locations:

170,100 - 271,800 USD Annual

As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.