Senior Director, Enterprise Transformation

Description

Sprout Social is looking to hire a Senior Director, Enterprise Transformation, for the Finance team. 

About the Role

Sprout Social is building a critical function to drive execution excellence across our highest-priority company initiatives. We're looking for a hands-on strategic operator to lead our Transformation Team, the execution arm of Sprout's transformation strategy. Reporting to the VP of FP&A, you will translate direction set at the executive level into structured, accountable programs of work that drive strong outcomes for the business.

Sprout is entering a pivotal stage of evolution focused on driving sustainable growth and operational excellence. You'll own the cross-functional coordination, process redesign, and organizational change work that this next chapter of Sprout requires, and you'll do it in a way that builds lasting capability in the teams you work with, not just short-term compliance. This is not a passive PMO role: you will actively resolve complex cross-functional conflicts and drive issues to closure. You'll know when to run the room, when to advise and step back, and when to diagnose a problem and recommend a path.

You'll be a trusted advisor to executive and VP-level leaders, a problem-solver who identifies and removes blockers, and a driver of accountability who knows when to push and when to support. You'll need to be equally comfortable building frameworks from scratch and rolling up your sleeves to get work done.

You'll need to be both strategic and operational from day one: challenging how initiatives are scoped, identifying systemic organizational issues that slow execution, and serving as a thought partner to senior leaders on what should be prioritized and why.

What You’ll Do

• Drive Cross-Functional Program Coordination: Own the connective tissue across select cross-functional, high-impact workstreams — tracking dependencies, surfacing blockers, and making sure the right people are talking to each other.
• Resolve Cross-Functional Conflict: Own resolution of conflicts and competing priorities across workstreams, bringing a point of view and driving them to closure at your level so that only genuine cross-ELT tradeoffs need to be escalated.
• Own Financial Interlock & Value Realization: Partner closely with FP&A to run a consistent stage gate rhythm, tracking whether transformation initiatives are translating into real financial outcomes, and surfacing early — with a recommendation, not just a status — when gains aren't materializing.
• Lead Process & Work Design: Partner with leaders to redesign workflows, decision rights, and structures. Before engaging, establish what work needs to be done, what it requires, a realistic timeline, and who's best positioned to lead it (the directly responsible owner always sits outside this team).
• Drive Change Leadership & Communication: Help leaders develop and deliver honest, grounded communication about what's changing and why, including the harder messages — with an enablement focus so teams build the skills to work differently on their own.
• Manage Risk & Decision-Making: Build the structures that ensure risks are identified, communicated, and escalated at the right level — and only the right level.
• Enable the Right Representation: Use cross-functional knowledge to ensure the right people are represented in decisions, maintaining clear structures for who needs to know versus who has a say.
• Advise on Ways of Working: Help teams design meeting rhythms, decision-making norms, and coordination structures that fit a leaner org, facilitating new habits while the accountable team builds the muscle.
• Build Sustainable Capability: Document what works, build shared language and frameworks, and actively transfer capability back to the teams you work with, so this function's energy stays focused on what's newest and hardest.

What You’ll Bring

You bring experience leading complex, cross-functional initiatives from strategy through execution, with the judgment to influence priorities, shape scope, and push back when needed. You’ve built scalable programs and operating rhythms in ambiguous environments and know how to adapt frameworks to the business context. You pair strong analytical and business acumen with executive presence, using data to drive decisions and partnering effectively with senior leaders to improve how the organization executes as it scales.

The minimum qualifications for this role include:

• 12+ years of professional experience with a deep understanding of transformation strategy, operational efficiency, and financial performance.
• 7+ years of experience leading large-scale, cross-functional initiatives within global, matrix-based environments.
• Experience tracking financial impact and cost-to-achieve metrics.
• Exceptional problem-solving skills and the ability to make fact-based decisions even in the absence of complete information.
• Proven ability to influence stakeholders at all levels, from individual contributors to the Executive Leadership Team 

Preferred qualifications for this role include:

• Direct experience in the B2B SaaS or high-growth technology space
• Experience supporting executive leadership or board-level strategic planning
• Advanced proficiency with best-in-class project management and tracking tools such as Jira, Monday.com, or Atlassian products.

How you’ll grow

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with your manager to align on early priorities, define success in the role, establish career growth goals, and build a strong understanding of Sprout’s transformation strategy and operating model.
• Build strong partnerships with leaders across Finance, Sales, Marketing, Product, and CX to understand current transformation priorities, operating rhythms, and business goals.
• Develop a working understanding of Sprout’s strategic initiatives, governance structures, and financial performance metrics, including EBITDA impact and cost-to-achieve tracking.
• Assess the current program portfolio, identify key risks and dependencies, and align with executive stakeholders on immediate priorities and success measures for the function.

Within 3 months, you will:

• Establish a consistent governance cadence, including steering committee meetings and finance stage gate reviews, creating clear accountability and visibility into workstream health and value realization.
• Build trusted relationships with executive and VP-level stakeholders and become a partner in driving alignment, prioritization, and decision-making across complex cross-functional initiatives.
• Identify opportunities to improve operational efficiency, portfolio management, and cross-functional collaboration, implementing scalable processes and reporting mechanisms.

Within 6 months, you will:

• Drive multiple transformation initiatives from planning through execution, ensuring alignment to financial goals, timelines, and organizational priorities.
• Partner closely with Finance and FP&A to improve financial tracking rigor, helping ensure efficiency gains are measurable and show up in business performance, not just the tracker.
• Demonstrate a track record of resolving cross-functional conflicts directly, with escalations to the Executive Leadership Team as the exception rather than the norm.
• Demonstrate that changes driven by your workstreams are holding 60–90 days post-implementation rather than being relitigated, and begin transferring capability back to the teams you've worked with.

Within 12 months, you will:

• Be recognized as a trusted advisor to senior leadership, influencing enterprise-wide prioritization, operational strategy, and transformation execution across the business.
• Build a more scalable, proactive transformation function — one where the leaders you work with feel more equipped, not more dependent.
• Help define the next phase of the function by identifying where dedicated program management capability is still needed as the org matures.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven't even considered yet.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

*This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role is $250,000 - $275,000 annually. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We have two geographic pay zones in the United States:

Zone 1 (New York, California, Washington): $237,600 – $356,400

Zone 2 (All other US states): $216,000 – $324,000  

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

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