Senior Director, Customer Success

 About Anteriad  

We are not just another B2B solution provider. We're problem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drive real results for our clients. Whether it's through innovative technology or deep analysis, we're committed to finding the best path to growth for every one of our customers.   

Why Join Our Programmatic Team?

We are looking for a strategic and client-obsessed member of the Anteriad Customer Success team to serve as the lead point of contact for key Programmatic/Social clients. In this elevated role, you will own customer relationships, alleviate strategic and operational pressure from the Sales Directors, and ensure premium campaign management across the entire lifecycle, from pre-sales to post-launch optimization. 
 
You won’t just manage timelines and paperwork, you’ll be a growth driver, trusted advisor, and key revenue partner. This role is perfect for someone who excels in proactive communication, creative problem-solving, and client-facing strategy. You’ll coordinate directly with clients, lead performance reviews, and uncover upsell opportunities while strengthening partnerships. 

Anteriad means “always moving forward” and we apply that to our company culture by tirelessly promoting an environment that allows our employees to thrive:  

• Flexible PTO 
• Training & development with unlimited access to LMS system 

• Mix of collaborative & independent work 

• Community outreach via Anteriad Cares - encouraging staff to take time to volunteer   

• Professional mentoring program - career guidance from leadership  

• Employee Resource Groups - collaborate with others that share your passions! 

• Great benefits for you and your family 

Benefits We Bring To You:  

• Comprehensive medical (choice of 3 plans), dental and vision coverage 

• Company paid short-term disability, long term disability and life Insurance 

• Optional supplemental life, accident and critical illness insurance plans 

• 401K with company match 

• Flexible PTO and generous holiday schedule 

• Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks) 

What You'll Do:

• Serve as the main point of contact on all client-related items, from onboarding to campaign performance reviews. 

• Own campaign performance, upsell opportunities, and troubleshoot any delivery or pacing issues w/ the digital operations team. 

• Collaborate with Sales Directors to transition strategy and reduce pressure from sales team post-sale. 

• Provide proactive day-to-day communication, optimization recommendations, and mid/post campaign insights. 

• Coordinate and lead recurring client calls, QBRs, and strategic planning sessions with clients and vendors. 

• Work in tandem with our India and US Operations teams to ensure client campaigns are properly scoped pre/post launch for execution and reporting requirements. 

• Utilize Salesforce, Qlik, and proprietary systems to track campaigns and performance KPIs. 

• Support new digital product rollouts by providing client-facing feedback and internal improvement ideas. 

• Train and mentor Customer Success team members in Programmatic best practices. 

What You'll Bring:

• Bachelor’s degree 

• Intermediate to advanced Microsoft Office Suite 

• 5+ years of related experience in digital media or programmatic advertising 

• Demonstrated ability to grow accounts and build trusted client relationships. 

• Experience with client service and campaign management for digital media accounts. 

• Solution-oriented, proactive communicator with strong presentation and storytelling skills. 

• Proven ability to lead cross-functional collaboration and influence teams without direct authority. 

• Detail-oriented and capable of working independently as well as collaboratively. 

• Ability to multi-task and prioritize in a fast-paced working environment. 

• Excellent verbal and written communication skills. 

• Demonstrated leadership and team management experience – ability to coach, motivate, and drive performance 

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