Senior Demo Engineer

Description

Sprout Social is looking to hire a Demo Engineer for the Customer Experience organization within the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world, including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.

What you’ll do

• Ensure the Customer Experience organization is technically prepared to demo new features and products as soon as they reach the market.
• Build and maintain strong partnerships with Product and Engineering to influence the creation of demo-friendly infrastructure that enables deeper customization and flexibility.
• Own and evolve the demo environment strategy, moving the organization from static demos to a scalable, dynamic demo ecosystem.
• Develop and maintain high-fidelity demo datasets that translate product capabilities into compelling, value-driven customer stories.
• Provide thought leadership on demo storytelling, strategy, and execution across the Solutions Engineering organization.
• Identify opportunities for automation, including repeatable maintenance processes and environment cleanup.
• Create documentation and training materials to ensure consistent demo best practices and effective adoption of new demo assets.
• Partner with technical enablement teams when larger-scale rollouts or deployments are required.

What you’ll bring

Sprout Social is looking for a highly driven, technically proficient Demo Engineer who can take ownership of our demo environment and elevate how our products are showcased in the market. You bring a strong blend of technical expertise, strategic thinking, and storytelling skills, and you’re comfortable working cross-functionally to remove barriers and drive impact.

The minimum qualifications for this role include:

• 5+ years of experience in tech or SaaS environments and 3+ years of experience in solutions engineering, demo engineering, or a similar strategic technical role.
• Proven ability to manage complex, cross-functional initiatives and drive projects to completion.
• Strong understanding of value-based selling and the ability to translate technical features into customer-centric narratives.
• Working knowledge of RESTful APIs, integrations, and cloud-based applications or platforms.

Preferred qualifications for this role include:

• Experience with demo automation tools such as Saleo, Reprise, Consensus, or similar platforms.
• Experience in social media, digital marketing, customer service, digital advertising, and/or research domains.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Experience with Salesforce Service Cloud and/or Marketing Cloud.
• Experience using data analytics or visualization tools such as Tableau or Power BI.

How you’ll grow

Within 3 months, you’ll plant your roots by:

• Completing Sprout Social’s onboarding and enablement programs to build a strong foundation in our products, platform, and Customer Experience workflows.
• Building trusted working relationships with key stakeholders across Product, Engineering, Solutions Engineering, and Enablement.
• Developing a deep understanding of Sprout’s current demo environments, tooling, datasets, and delivery processes.
• Identifying technical gaps and constraints that limit demo flexibility, customization, or speed-to-market.
• Forming an initial point of view on how the demo ecosystem can evolve to better support new product launches and integrated solution storytelling.

Within 6 months, you’ll start making a clear impact through:

• Taking ownership of the demo environment strategy and roadmap in partnership with Product, Engineering, and CX leadership.
• Designing and delivering scalable, reusable demo assets and datasets that showcase Sprout’s most compelling use cases and integrated solutions.
• Implementing improvements to demo setup, maintenance, and automation to reduce manual effort and improve reliability.
• Influencing infrastructure decisions that enable deeper environment manipulation and more dynamic, “mess-around-able” demo experiences.
• Creating clear documentation and best practices to ensure consistent demo execution across the global CX organization.

Within 12 months, you’ll make this role your own by:

• Aligning demo environment strategy and asset delivery with the product roadmap to ensure readiness for launches and feature releases.
•  Establishing a repeatable, scalable demo ecosystem that supports innovative storytelling and value-based selling at every stage of the customer journey.
• Leading ongoing demo education and enablement sessions to share new assets, success stories, and best practices.
• Serving as a strategic thought leader for demo innovation, helping elevate how Sprout shows up in the market.
• Continuously incorporating feedback from Solutions Engineers, Product, and customers to refine demo strategy and execution.

Of course, what is outlined above is the ideal timeline; however, business needs, other projects, and tasks may shift, and additional responsibilities may be added at your manager’s discretion.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are:

• Zone 1 (New York, California, Washington): $142,600 - $196,020 USD annually
• Zone 2 (All other US states): $129,600 - $178,200 USD annually

OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped.

The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

#LI-REMOTE