The Senior Customer Success Manager will manage strategic customer accounts, driving retention, upsells, and product adoption while collaborating with internal teams to enhance customer success operations.
Senior Customer Success Manager (USA-based - Remote)
At Mixmax, we're building the future of how revenue teams work — smarter, faster, and more human. Our platform helps go-to-market teams close more deals by automating busywork, delivering real-time insights, and integrating seamlessly into the tools they already use.
We’re hiring a Senior Customer Success Manager to partner with strategic customers, drive long-term retention and expansion, and help shape how Customer Success scales at Mixmax. You’ll act as a trusted advisor to fast-moving revenue teams while collaborating closely with Sales, Product, and Engineering to deliver exceptional customer outcomes.
🚀 What You’ll Own- A portfolio of strategic accounts, driving retention, expansion, and product adoption
- Full renewal and upsell cycles, including large-dollar contracts and executive stakeholder conversations
- Proactive customer health monitoring and risk mitigation
- Scalable engagement programs and CS playbooks
- Cross-functional feedback loops between customers and internal teams
- AI-powered workflows and automation that improve customer engagement and operational efficiency
- Manage and grow a portfolio of strategic accounts with consistent retention and expansion results
- Build trusted relationships with customer stakeholders and become a strategic advisor to their GTM teams
- Drive onboarding, adoption, renewals, and expansion opportunities across your book of business
- Use customer usage data and health signals to proactively identify risks and opportunities
- Leverage AI and automation tools to scale outreach, improve workflows, and surface actionable insights
- Partner closely with Sales, Product, and Engineering to advocate for customer needs
- Support team growth through knowledge sharing, onboarding support, and process improvements
- Help improve how Customer Success operates as the company scales
- 5+ years of experience in Customer Success, Account Management, or a related SaaS role
- Proven track record managing strategic accounts with strong retention and expansion performance
- Comfortable navigating renewals and commercial conversations with senior stakeholders
- Strong product acumen and the ability to quickly become a trusted product expert
- Analytical mindset with experience using customer health, usage, and engagement data to drive decisions
- Experience working cross-functionally with Sales, Product, and Engineering teams
- High ownership and comfort operating independently in a fast-moving remote environment
- Familiarity with tools like Salesforce, Gainsight, Vitally, or similar CS platforms
- Curiosity and comfort experimenting with AI and automation tools to improve workflows and customer outcomes
- Strong understanding of the modern GTM landscape and how revenue teams operate
- Remote-first culture with async-friendly workflows
- Fast-growing product with strong market fit and an engaged customer base
- High-autonomy environment focused on quality, ownership, and momentum
- Competitive compensation, meaningful equity, and flexible time off
- Thoughtful, collaborative teammates who care deeply about customers and craft
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