Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Are you a relationship-builder who thrives on helping customers succeed? At Onshape, we’re redefining how products are designed with our cloud-native CAD platform—and we’re looking for a Customer Success Manager to help our customers unlock its full potential. In this role, you’ll manage a portfolio of SMB and mid-market accounts, guiding them from onboarding through renewal. You’ll be their strategic partner, ensuring they achieve measurable value and become long-term advocates for Onshape.
Responsibilities:
- Own the post-sale relationship for a portfolio of customers.
- Lead onboarding, training, and adoption of Onshape’s platform.
- Conduct regular engagements and quarterly business reviews to track ROI.
- Build deep relationships with key stakeholders and decision-makers.
- Build multiple champions at each account.
- Act as the voice of the customer internally, influencing product and strategy.
- Drive renewals and identify opportunities for upsell/expansion.
- Foster customer advocacy through referrals, case studies, and testimonials.
Requirements:
- 2+ years in a customer-facing role (Customer Success, Account Management, etc.).
- Impassioned with the task at hand.
- Strong communication and relationship-building skills.
- Experience managing multiple accounts and projects simultaneously.
- Ability to work cross-departmentally with individual contributors and executives.
- A proactive, solution-oriented mindset.
- Always curious, asking questions and understanding "the why."
- Adaptable to different situations and accountable for all actions.
- Familiarity with CRM tools (Salesforce, ChurnZero, Zendesk, etc.).
- Bonus: Experience with CAD, engineering, or design tools.
Please include a brief cover letter (no more than 300 words) summarizing: Why you’re interested in a Customer Success role (what draws you to this type of work and how it aligns with your strengths.) and Why Onshape specifically (what excites you about our platform, mission, or team, and how you see yourself contributing to our success.)
Why Join Us?
- Be part of a team that’s transforming the manufacturing and design industry.
- Work with innovative customers and cutting-edge technology.
- Grow your career in a collaborative, customer-obsessed environment.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."
Top Skills
PTC Boston, Massachusetts, USA Office
121 Seaport Blvd, Boston, MA, United States, 02210
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
