Senior Customer Success Manager

About Intellistack

At Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences.

Founded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes—all without needing to write a single line of code.

With intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale.

Who We Are
At Intellistack, we don’t do status quo. We move fast, think deep, and build what’s next—powered by people, supercharged by AI.

We’re a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you’re hungry to grow and ready to leave a dent, you’ll fit right in.

You are a consultative relationship builder with a talent for understanding customer needs and driving strategic outcomes. You balance deep product knowledge with a customer-first mindset and thrive on making a tangible impact. Organized, data-driven, and collaborative, you know how to juggle multiple accounts while staying focused on long-term value creation and customer retention.

As a Customer Success Manager, you’ll be the strategic partner for a portfolio of customers, guiding them beyond onboarding into long-term success. You’ll work cross-functionally with teams in sales, product, engineering, and support to ensure customers realize the full value of our platform.

• Lead onboarding and successful implementation for new accounts.
  

• Monitor account health and proactively address areas of concern or churn risk.
  

• Develop tailored success plans to help customers reach their goals and maximize value.
  

• Serve as a trusted advisor to customer stakeholders and executive sponsors.
  

• Facilitate regular strategic business reviews and adoption check-ins.
  

• Promote platform adoption, license utilization, and identify upsell opportunities.
  

• Act as the voice of the customer internally—sharing feedback with product and engineering.
  

• Support renewal conversations in collaboration with the Renewals Manager and AEs.
  

• Maintain up-to-date records of customer activity using Salesforce or other CRM tools.
  

• 2+ years of experience in a Customer Success role at a SaaS company
  

• Strong communication and relationship-building skills
  

• Demonstrated ability to manage multiple customers and drive outcomes
  

• Experience with CRM systems (e.g., Salesforce)
  

• Comfortable presenting, leading webinars, and hosting strategic reviews
  

• Ability to travel periodically as needed
  

• Background in product management, consulting, data analysis, or financial analysis
  

• Familiarity with digital workflow, automation, or form-based platforms
  

We blend flexibility with connection to create a work environment where you can thrive. We offer:

• Flexible PTO that empowers work-life balance
  

• Health and wellness benefits that support you and your family
  

• Professional development support, including a learning stipend to help you grow
  

• A hybrid work model for Stackers in locations where we have office hubs (e.g., Denver, Fishers, Krakow), with in-office collaboration Tuesday–Thursday and flexible hours to support your schedule
  

• An inclusive, authentic community where your voice matters and you can be yourself
  

We are a hybrid workforce with key hubs in Denver, Fishers (Indiana), Los Angeles, Toronto, and Krakow, Poland. While some roles offer flexibility in location, others may require proximity to one of our hubs. Wherever you’re based, our approach is built on trust, collaboration, and doing what works best for our people and the business.

$80,000 – $90,000. Actual compensation may vary based on skills, experience, and location.

Intellistack is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law.

We strongly encourage individuals from all backgrounds — especially women, people of color (including bilingual and bicultural individuals), LGBTQ+ persons, and people with disabilities — to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.