Yext
Senior Customer Success Manager, International Reseller (Bilingual - English/German) (m/x/f)
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
We are looking for a Client Solutions Manager (CSM) with a strong background in digital! You will be responsible for new client implementations and relationship management as well as ensuring adoption and engagement with the Yext platform within our Reseller channel. Yext Resellers sell Solutions based on the Yext Platform to their end-clients. You will be responsible for building strong working relationships with customers, understanding their goals and objectives, and ensuring that they get the most out of their partnership with Yext. You will play an integral part in our business and will work in cross- functional teams including Sales, Support, Product and Product Management to accelerate usage and relay client needs. Salary is competitive and will be commensurate with experience.
What You’ll Do
- Establish consultative and trusted relationships with clients
- Ensure client expectations are exceeded consistently
- Be an expert on the Yext platform and products
- Become the go-to person for technical integrations and consult with resellers to advise them on best practices
- Understand client business goals and anticipate future needs to deliver efficient solutions
- Identify areas for growth and expansion and collaborate with Sales to pursue these
- Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals
- Conduct strategic business reviews and check in points
- Share product roadmap with customers and provide recommendations on how best to use or integrate new features
- Be an industry leader and provide thought leadership for customers
- Elicit client feedback to act as internal advocate for our clients
- Be able to look at each account holistically, understand their business, and build relationships across teams within the organization
- Engage with team leads, department heads and C-suite contacts, confidently providing guidance, recommendations, feedback and have the grit to find the path towards deepening partnership with each account
What You Have
- BA/BS degree from an elite university
- 5+ years of experience in Digital/Technology Account Management
- Outstanding client service and relationship skills
- Phenomenal communication skills and organized project management
- Strong analytical and problem-solving skills
- Experience with data analysis and Excel work
- Excitement for learning and development
- Leadership in developing and delivering world class client presentations
- Ability to thrive in a fast pace environment with tight deadlines
- Resilience, efficiency and solution-first approach to make clients successful
- Resourceful, proactive, and independent
- Experienced in on-boarding clients; implementation and integration experience
Bonus Points
- Blend of consulting, search/SEO, digital marketing, technological experience
- Experience with Restful APIs.
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Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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