As a Senior Customer Success Engineer, you will join a rapidly growing team dedicated to ensuring customers maximize the value of the Axonius platform through expert technical guidance and implementation assistance. You will act as a technical advisor responsible for facilitating the successful deployment, engagement, and adoption of the platform across diverse client environments. The mission of this team is to reduce customer risk and optimize platform utility by bridging the gap between client business needs and product capabilities.
Responsibilities- Execute technical deployments and custom platform configurations to align the Axonius platform with specific client business requirements.
- Triage escalated technical support tickets and coordinate with the product team to resolve feature requests and system issues.
- Design and document platform best practices to standardize deployment, engagement, and adoption workflows across the customer base.
- Conduct technical training sessions and educational workshops to facilitate customer proficiency in platform features and data utilization.
- 10 years of experience in a customer-facing software or technology role, with at least 3 years specifically focused on software implementation.
- Intermediate proficiency in writing and troubleshooting code using Python, Bash, Batch, or PowerShell.
- Experience programmatically interfacing with and troubleshooting APIs to facilitate data integration.
- Ability to travel up to 25% of the time for on-site customer engagements.
- Successful completion of customer-mandated background screenings and security checks as required for on-site or virtual access.
- Technical proficiency in internet protocols including HTTP/HTTPS, SMTP, SSH, SMB, FTP, and LDAP/LDAPS.
- Hands-on experience managing data structures and formats such as JSON, CSV, and SQL/NoSQL.
- Applied knowledge of networking topology, firewalls, routers, and endpoint security technologies like EDR and malware detection.
- Practical experience applying cloud security principles and vulnerability management frameworks within enterprise environments.
- Experience utilizing data analysis and visualization tools to interpret large datasets within big data frameworks.
- Proven ability to present technical architecture and platform data to both engineering and non-technical stakeholder audiences.
#LI-SK1 #LI-REMOTE
Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options and attractive benefits.
About Axonius:
Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.
Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.
Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more about benefits at Axonius.
At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.
By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.
Similar Jobs
.png)
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
