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👋 About Owner.com
Owner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customers here.
🌎 Our vision
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
🚀 Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.
More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
⭐ Our team
Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We’ll be scaling even faster in 2025 to keep pace with our customer growth.
🌆 Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.
🔍 Why we’re looking for you
We’re looking for a Senior Customer Lifecycle Marketing Manager to take full ownership of the customer journey post-signup—from onboarding to retention. As Owner continues to scale, we need someone who can bridge the gap between product, marketing, and customer success to orchestrate consistent, thoughtful, and scalable communication across the customer lifecycle. This role is critical to reducing churn, improving customer satisfaction, and accelerating time to value. You’ll bring a strong creative mindset with a product-marketing lens, and a knack for turning data, insight, and storytelling into impactful touchpoints.
This role is 100% remote and can be based anywhere in the United States.
💥 The impact you will have
- Take full ownership of post-signup customer lifecycle marketing, from onboarding to re-engagement and retention.
- Build and own a holistic customer communications strategy across multiple channels, ensuring consistency and alignment across Product, Customer Success, and Customer Onboarding.
- Lead initiatives to accelerate time-to-onboard, improve customer satisfaction, and reduce churn
- Partner with CS to create high-quality reporting-style deliverables.
- Be a strong voice on copywriting, tone, and message clarity—ensuring that all messaging reflects the brand and meets the customer where they are.
- Build in Hubspot, and support automation across email, in-app popups, webinars, and more.
- Champion high-impact initiatives that help customers get value from Owner at scale.
🤝 Who you’ll work with
- This is a highly cross functional role, where you’ll partner closely with Product Marketing, Product Management, Customer Success, and the Growth team.
✅ What we’re looking for
- 5+ years in Lifecycle Marketing or Product Marketing, ideally in a SaaS or tech-enabled environment.
- Proven experience building end-to-end customer journeys with a mix of creative and data-backed strategy.
- Ability to write and edit compelling copy, manage light design work, and uphold strong storytelling across touchpoints.
- Familiarity with HubSpot or similar platforms to build and deploy multi-channel programs.
- Strong collaborator who can partner across teams to align on messaging and customer experience.
- Experience working in or marketing to non-tech audiences at scale.
- Someone who has seen what great lifecycle marketing looks like, even if they haven’t owned it all before—and is ready to figure things out.
- A self-starter with a growth mindset—we’re hiring for trajectory, not just experience.
🏆 Pay and benefits
- The estimated base salary range for this role is $140,000 - $160,000 USD, plus a generous pre-IPO equity package
- Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks!
🚩 Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner employee with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
