Senior Customer Insights Analyst

Let’s be #BrilliantTogether

ISS Market Intelligence is hiring! We’re looking for a curious, collaborative, and detail-oriented Data Analyst to join our Market Intelligence team. This role is ideal for someone who thrives on turning complex data into actionable insights that drive strategic decisions and client success.

As part of a global leader in financial data and market insights, you’ll work cross-functionally to analyze product usage, client engagement, and market trends, helping shape the future of our data-driven solutions. You’ll work with data collected through platforms like Heap, our CRM, and client specific documentation, applying creative approaches to extract insights and drive strategic outcomes. This is a high-impact opportunity to contribute to a team that values innovation, precision, and client-centric thinking, while actively evolving its data infrastructure to support scalable, modern analytics.

What you’ll do as a Data Analyst:

Data Analysis & Insight Generation
• Work with data collected through platforms like Heap, our CRM, and other internal systems to uncover trends and drive strategic insights.
• Analyze client engagement, product usage, and market research data to support business planning and client success initiatives.
• Design and maintain dashboards and visualizations that communicate findings clearly to internal and external stakeholders.
• Monitor KPIs to evaluate the effectiveness of business decisions and engagement strategies.

Collaboration & Reporting
• Partner with cross-functional teams to understand data needs and deliver tailored solutions.
• Create reports and presentations that translate complex data into business recommendations.
• Support ad hoc analysis requests from leadership, sales , and client success teams.
• Contribute to the development of tools and frameworks that improve data accessibility and usability.

Operational Excellence
• Ensure data integrity and accuracy across systems and reporting tools.
• Help structure large datasets to uncover meaningful insights and support business objectives.
• Contribute to ongoing efforts to modernize our data infrastructure, improve accessibility, and streamline reporting workflows.
• Stay current on industry trends and best practices in data analytics and visualization.

What you bring to ISS MI:

• Bachelor’s degree in Data Science, Business Analytics, Economics, or related field.
• 4-7+ years of experience in a data analyst or business analyst role, preferably in financial services, fintech or SaaS.
• Proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).
• Experience with Python or R is a plus.
• Comfort working with imperfect or fragmented data sources and finding creative ways to extract insights.
• Strong analytical thinking and attention to detail.
• Excellent communication skills and ability to translate data into business insights.
• Ability to thrive in a fast-paced, client-centric environment.

Why Join ISS Market Intelligence?

At ISS MI, we believe in the power of data to transform decision-making. You’ll be part of a team that values curiosity, collaboration, and continuous learning. We offer competitive compensation, a flexible hybrid work environment, and opportunities to grow your career in a global organization committed to innovation and excellence.

The expected base pay range for this role based in Boston, MA is $90,000- $115,000 per year. Exact compensation may vary based on skills, experience, and level of education. The role is bonus or incentive eligible.

#LI-JB1#MIN #MIDSENIOR

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

We are proud to offer the following featured benefits 

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.  For more information, please view https://www.dol.gov/agencies/ofccp/posters.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws.  ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities.  ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment.  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [email protected].  This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online.  Only messages left for this purpose will be returned.  Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.