Senior Customer Experience Engineer

We are seeking a Customer Engineer – BI & Analytics with deep expertise in Looker (LookML, dashboards, administration) and modern BI practices. In this role, you’ll serve as a trusted technical advisor for Harness customers, helping them design, optimize, and troubleshoot analytics solutions within our white-labeled Looker integration. 

• Own end-to-end resolution of complex BI/Looker issues for customers, including LookML modeling, dashboard optimization, and data ingestion pipelines.
• Act as a subject matter expert in Looker and BI engineering, advising customers on scalable data models, dashboard performance, and best practices for embedded analytics.
• Troubleshoot and debug SQL transformations, LookML objects, and ETL processes across diverse customer environments.
• Collaborate cross-functionally with Harness engineering, product, and data science to ensure customer feedback informs product evolution
• Lead customer onboarding and adoption efforts for Looker-powered analytics, including training sessions, office hours, and customized dashboarding workshops.
• Develop and share reusable best-practice templates, “blueprints,” and playbooks for in-product dashboards and KPIs.
• Partner with customers during escalations, providing clear technical guidance and hands-on problem resolution.
• Stay current with BI, Looker, and cloud data engineering trends to continually improve Harness’ customer-facing analytics experience.

• 2–5 years of hands-on experience in a BI Engineer, Looker Developer/Admin, or Customer Engineering role.
• Proficiency in Looker (LookML, dashboard design, performance tuning) with a strong grasp of BI principles and embedded analytics.
• Strong SQL skills with experience in data modeling, ETL design, and working across relational databases (PostgreSQL, MySQL, etc.).
• Excellent troubleshooting ability across the data stack (ETL pipelines, data transformations, dashboards).
• Strong communicator with the ability to explain technical concepts to non-technical stakeholders and drive customer engagement.
• Comfortable leading customer calls, trainings, and escalations in a professional, consultative manner.
• Nice-to-have: Experience with cloud platforms (AWS, GCP, Azure), scripting in Python for data manipulation, and version control (Git).

Remote - United States

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly, quarterly, and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benefits

The anticipated base salary range for this position is between $121,000 and $148,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers. 

A valid authorization to work in the U.S. is required

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.