Senior Consumer Insights Manager

Our Opportunity:
Chewy is in search of a Sr. Consumer Insights Manager to join our Consumer Insights team at our Bellevue, WA, Boston, MA, Plantation, FL, or Minneapolis, MN offices. This role will strengthen our consumer-centric approach by leading key research programs end-to-end that inform marketing strategy, enhance brand engagement, and shape breakthrough customer experiences. Working closely with Marketing, Analytics, Product, and customer-facing teams, this person will help deliver a 360-view of U.S. pet parents and Chewy customers to guide strategic, insight-driven decisions. This role also supports competitive intelligence by bringing deep knowledge of the pet industry and key competitors.
As the voice of the consumer, they'll lead end-to-end research, influence stakeholders, and ensure insights are understood, embraced, and applied across teams.
What You'll Do:

• Independently manage and execute a variety of end-to-end research projects that build foundational consumer understanding for key categories and the Chewy brand.
• Manage and operate Chewy's DIY quantitative survey insights platform to deliver timely, cost-effective research aligned with business needs.
• Monitor consumer trends and competitive activity across industries, translating findings into actionable insights to guide marketing and product development strategies on an ongoing basis.
• Synthesize complex data across studies into clear, compelling stories with strategic recommendations.
• Support competitive intelligence by leveraging deep knowledge of the pet industry and key competitors.
• Develop Monthly and Quarterly reports with key insights from research completed to share with the broader organization.
• Partner with Consumer Insights team to drive a culture of consumer curiosity, insight generation and analytical thinking.

What You'll Need:

• Highly motivated, self-starter who can roll up your sleeves, and work in a fast-paced, sometimes ambiguous environment.
• 8+ years of experience in managing end-to-end quantitative and qualitative research programs for major consumer, retailer, and/or tech brands.
• Strong project manager with a track record of delivering complex research on time and on budget.
• Analytical and empathetic thinker who turns data into meaningful human insights with strong writing and storytelling skills.
• Experienced and engaging presenter who can both inform and inspire, bringing data to life with compelling human insights and context.
• Proficient in using syndicated data tools (e.g., Nielsen, MRI, Numerator) to enhance insights and support strategic decision-making.
• Comfortable juggling multiple projects and collaborating cross-functionally.
• Comfortable conducting qualitative interviews and uncovering rich, human-centered insights through direct conversations.
• Experience with tracking programs (brand equity, NPS, etc.).
• Proven ability to manage vendors, including RFP development.
• Bachelor's degree in marketing, business, statistics, research, or related field.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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