Senior Consultant - Technology Training

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

We are in search of a Senior Consultant - Technology Training to champion the use and proficiency of technology platforms within our global distribution organization. The ideal candidate will add input and help shape the technology training strategy and work in close partnership with the Sales Enablement team to ensure seamless integration of technology training with broader sales training initiatives. Additionally, the ability to customize training methods to suit the specific nuances of various roles and regions within the global distribution organization will contribute significantly to the impact of this role.

This role will be responsible for onboarding new employees, ensuring they master the tech platforms that are integral to our sales enablement strategy, enabling them to perform their roles efficiently, effectively, and with significant impact. Additionally, the role will lead ongoing training and communication efforts related to new features, updates, and best practices. In partnership with Sales Enablement, they will also serve as the point person for our user adoption strategy, working with both the internal support teams and Sales Enablement to identify and address training gaps that impact productivity.

WHAT YOU WILL DO

Technology Training & Adoption

• Develop and deliver training programs for Salesforce, Tableau, Seismic, and other sales tools to ensure optimal usage by the sales team.

• Lead technology-focused onboarding sessions for new hires to guarantee a smooth transition into their roles.

• Create and maintain training materials, including documentation, videos, and interactive learning modules.

• Provide ongoing training and refresher courses for existing employees as new features or updates are released.

• Track and measure user adoption and proficiency, identifying areas for improvement.

Collaboration & Communication

• Partner with the Sales Enablement team to integrate technology training with broader sales training initiatives.

• Work closely with agile development teams to stay informed about new platform features and translate those updates into effective training and communication plans.

• Collaborate with user support teams to identify common issues that could be addressed through additional training or resources.

• Serve as the primary point of contact for technology adoption strategies, ensuring alignment with business goals.

Support & Continuous Improvement

• Gather feedback from sales team members to continuously refine training programs.

• Offering immediate assistance with day-to-day challenges

• Maintain a repository of self-service training materials and FAQs to support ongoing learning.

• Monitor usage trends and work with stakeholders to drive engagement with underutilized tools.

WHAT WE ARE LOOKING FOR

• 6-8+ years of relevant experience
• Strong proficiency in Salesforce, Tableau, Seismic, and other sales technology platforms (certifications a plus).
• Experience developing and delivering technology training programs, both in-person and virtually.
• Ability to translate complex technical concepts into simple, actionable training for non-technical users.
• Excellent communication and presentation skills, with experience delivering training to diverse audiences.
• Strong collaboration skills, with the ability to partner across departments.
• Experience tracking training effectiveness and measuring user adoption.

PREFERRED SKILLS, QUALIFICATIONS & EXPERIENCE

• 3+ years of experience in training, sales operations, sales enablement, or a related role.

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At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

• Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
• Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
• Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
• Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
• Life & Disability Benefits: Company-paid basic life insurance and short-term disability
• Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email [email protected] for assistance. 

MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.