Senior Consultant, APSI

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

This role supports the Process Improvement agenda through facilitation of key strategic projects and work teams. Provide support to teams through collection, analysis, interpretation and presentation of data, development of testing and implementation work plans and evaluation of impact.
Does this position require Patient Care? No
Essential Functions
Independently facilitates project subgroups and work teams including meeting management, discussion facilitation, conflict resolution, one-on-one meetings with clinical and administrative managers and leaders.
-Provides data support to project teams: identifies useful sources of data; plans data collection; analyzes, interprets and presents healthcare data
-Uses fundamental Process improvement concepts and methodologies such as process/value stream mapping, brainstorming, group decision-making techniques, design and testing of interventions, design of measurement strategies and implementation planning
-Conducts patient/process “walk-throughs”, face-to-face patient and provider interviews and participates in focus groups.
-Rapidly identifies, problem-solves and communicates to the Director of Process Improvement any issues that are interfering with project deadlines or project scope
-Responsible for development of a project implementation work plan including identification of stakeholders, assessment of resource needs, and implementation timelines
-Assesses need for and provides real time process improvement training for leadership and teams

 

Education
Bachelor's Degree Related Field of Study required and Master's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Related work experience; 2-3 in healthcare setting. 5-7 years required
Knowledge, Skills and Abilities
- Independently facilitates project subgroups and work teams including meeting management, discussion facilitation, conflict resolution, one-on-one meetings with clinical and administrative managers and leaders.
- Provides data support to project teams: identifies useful sources of data; plans data collection; analyzes, interprets and presents healthcare data.
- Uses fundamental Process improvement concepts and methodologies such as process/value stream mapping, brainstorming, group decision-making techniques, design and testing of interventions, design of measurement strategies and implementation planning.
- Conducts patient/process “walk-throughs”, face-to-face patient and provider interviews and participates in focus groups.
- Rapidly identifies, problem-solves and communicates to the Director of Process Improvement any issues that are interfering with project deadlines or project scope.
- Responsible for development of a project implementation work plan including identification of stakeholders, assessment of resource needs, and implementation timelines.
- Assesses need for and provides real time process improvement training for leadership and teams.

EXAMPLE ROLE DETAIL:

PI Project management: Complex or broad projects/ initiatives (85%)

• Scope projects
• Develop strategy for addressing process problems
• Oversee project timeline, communication and implementation
• Initiate and manage Process owner relationship
• Facilitate large cross functional teams
• Educate team members
• Connect the work of the project team to patient/ staff and organizational goals
• Develop or support daily management/ visual management for long term sustainment
• Identify and implement methods to effectively and efficiently lead problem solving activities
• Respond to time-sensitive requests with a strategic approach (which may vary from the usual planned PI approach)
• De-escalate conflict within teams
• Escalate project impediments to PI Team leader/ Director; ask for help as needed; timely
• Host final meeting to capture operational and cultural benefits/ lessons learned meeting with Sponsors and team for large scale projects
• Competency and fulfilment of all PI Consultant tasks

PI Coaching and Mentoring for Staff and Leaders (12%)

• Build psychological safety and develop trusting relationships
• Coach front line staff as they learn and experiment
• Demonstrate a balance between open ended questions and tools/ guidance
• Coach leaders to be advocates for learning/ improvement

Classroom PI and Change Leadership Teaching (3%)

• Provide new examples and deliver presentations
• Lead PI team debrief
• Suggest ways to make the learning last in the minds of the learners

 

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Frequently (34-66%) 35lbs+ (w/assisted device)

Carrying Frequently (34-66%) 20lbs - 35lbs

Pushing Occasionally (3-33%)

Pulling Occasionally (3-33%)

Climbing Rarely (Less than 2%)

Balancing Frequently (34-66%)

Stooping Occasionally (3-33%)

Kneeling Occasionally (3-33%)

Crouching Occasionally (3-33%)

Crawling Rarely (Less than 2%)

Reaching Frequently (34-66%)

Gross Manipulation (Handling) Frequently (34-66%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

 

Onsite

 

1620 Tremont Street

 

40

 

Regular

 

Day (United States of America)

Pay Range

$78,000.00 - $113,453.60/Annual

Grade

7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework