Senior Client Trainer (Backoffice)

Senior Client Trainer
The Back-Office Domain Senior Client Trainer is responsible for leading onsite and virtual installations while serving as an escalation point for the Client, focusing on Dealertrack DMS Accounting applications. This team member will also be required to deliver onsite and virtual consulting. In this position, the Senior Client Trainer will be responsible for keeping up with new products and system enhancements, developing training material, and making sure all client issues are tracked for resolution. This role will also require a proven track record of success, a higher-level mastery of the Dealer Software Solutions suite of products, and training techniques/assessments for dealers and dealer groups.
What You'll Do

• Lead installs for client delivery of Dealer Software Solutions and Products in the assigned domain.
• Effectively coordinate the dealership delivery of the product and solution with a team of onsite or remote trainers. This includes managing all dealership training documentation, including the training agenda, daily training reports with class attendance and training issues, implementation progress, training recaps, support tickets, and other training communication.
• Communicate with peers across departments to organize and collect training documentation, content, agendas, reports, support cases/tickets, and communicate delivery to the team and Client leadership.
• Conduct training with a compelling consultative delivery approach, driving dealers to utilize solutions and products better, building a stronger relationship with Cox Auto, managing the DMS launch, enabling the dealer's product solutions, and activating monthly revenue billing with the dealer.
• Perform follow-up training and consulting by developing custom consultative training plans for the dealer to increase the dealer's utilization of the tools overall and drive efficiencies, sales, and revenue goals.
• Provide direct Coaching to Client Trainer II's during new hire and domain certification training, completing and reviewing full performance scorecards for shadow assignments.
• Assist with departmental projects, such as new software and product releases and training, efficiency projects, and new hire training.
• Must maintain expert-level knowledge of the DMS Software Solutions products in the domain, including product settings, features and benefits, system functionality, and settings cause & effect relationships.
• These responsibilities are in addition to the Client Trainer II role.

Travel Required:

• The ability to travel 100% as needed is required. However, some assignments could be remote.

What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum

• Bachelor's degree AND 4 years of related/relevant work experience required OR Master's Degree and 2 year of related/relevant work experience OR Ph.d./Doctorial Degree and 1+ years of related/relevant work experience OR 8 years related/relevant work experience without a degree.
• Experience with the following software solutions - Salesforce CRM and DealerTrack DMS
• Must have experience supporting DealerTrack DMS Backoffice Implementation
• Successful and proven track record in scorecards and quarterly reviews with Management.
• Shows consistent ability to train and consult new install dealer with full suite of products in domain; full comprehension and delivery of products, exhibiting skill set to manage a new install training.
• Track record in effectively coaching Client Trainer II's or employees on product comprehension, delivery skills, consulting strategies, and troubleshooting abilities.
• Demonstrates ability to customize and complete consultative follow-up training to meet dealer needs.

**Priority consideration will be given to those already in a Back Office Domain Client Trainer II role or those with prior DealerTrack DMS Implementation experience.**
Preferred

• Two years of DMS comptroller, accounting, back office, retail automotive management.

USD 72,200.00 - 108,200.00 per year
Compensation:
Compensation includes a base salary of $72,200.00 - $108,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 09/15/2025