Senior Client Manager - New York Large Group (Remote)

Nava Benefits is a modern benefits brokerage on a mission to fix healthcare! Nava was founded on the vision of bringing high-quality, affordable healthcare to all Americans, starting with the 49% who receive insurance through their employers. By partnering with healthcare and benefits leaders from the country's largest companies, Nava packages their insights, tools, and best practices into a scalable, unified service offering that has helped smaller employers save 8-22% on their benefits plans.

Launched by seasoned co-founders, we're a cross-functional, passionate group of leaders and operators intent on building the industry's most diverse and dynamic place to work. In 2022, Nava was proudly ranked on the Inc. Best Workplaces list and NYC Digital Health 100.

Nava is searching for an Senior Client Manager who will lead strategic initiatives for a large group book of business on our east coast team. We are seeking an out of the box thinker with experience designing innovative benefit plan strategies and a track record of maintaining executive level relationships as a trusted client partner. You will be responsible for overseeing a book of large employer groups, and be integral in leading annual service plan execution, renewal strategy, and long term strategic planning. Partnering with members of the client success, revenue and operations departments, the Senior Client Manager will bolster Nava’s strategic capabilities so that we can deliver novel benefit solutions for our growing and diversifying client portfolio. 

This is a remote position but preferred candidates will be based in the Tri-State area and possess New York employee benefits market knowledge as well as recent experience managing large employer groups (100-2,000 lives).

• Own the Outcome of Your Book of Business: Manage a portfolio of employer groups, collaborating with Partners, Client Managers and Benefits Analysts to manage the service needs of your clients throughout the plan year
• Strategic Planning and Execution: Lead annual service plan execution, renewal strategy, and long-term strategic planning 
• Innovate Funding Strategies: Design innovative benefit strategies based on knowledge of the market, carriers and products, including understanding of alternative funding arrangements
• Create and Present Client Deliverables: Contribute to the creation and presentation of client deliverables such as financial reporting, finalist/renewal presentations, budget reviews, etc.
• Enhance Strategic Capabilities: Partner with members of the client success, revenue, and operations departments to bolster Nava’s strategic capabilities and deliver novel benefit solutions
• Develop and Mentor: Actively develop and mentor junior-level colleagues, fostering a collaborative and growth-oriented team environment
• Manage Relationships: Build and maintain strong client relationships, acting as a trusted advisor and ensuring high client satisfaction

• Experience: 10+ years of employee benefits experience with a brokerage; Recent experience independently managing accounts with minimal guidance
  • A track record of supporting large employer groups (100-2000 lives)
• Expertise: A strong command of large group plans and products; Strong knowledge of financial arrangements including fully insured, level & self funded, captives
• Leadership Skills: Proven ability to lead complex client engagements and mentor junior colleagues
• Client Relationship Management: Demonstrated success in building and maintaining executive-level relationships as a trusted advisor
• Analytical Skills: Strong analytical and financial analysis skills, with the ability to design innovative funding strategies
• Communication Skills: Excellent verbal and written communication skills, with the ability to create and present client deliverables effectively
• Education & Licensing: A bachelor's degree in a related field; Health Insurance License required

As a remote-first company, Nava is committed to building a dynamic and inclusive culture where you have the autonomy to thrive. You’ll be supported by cutting-edge technology, a collaborative team, and a shared mission to revolutionize healthcare.

• Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health.
• Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial.
• Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage.
• Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP)

Candidates from all backgrounds are encouraged to apply. We believe that solving America's healthcare problem requires leveraging America's greatest strength: our diversity. Healthcare affects everyone – and a team that includes people from all backgrounds and walks of life will be more effective at driving change than a homogeneous one. We are excited to build that kind of team at Nava.