Senior Client Engagement Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Brown & Brown National Pharmacy Team (NPT) is a team of 200+ teammates from across Brown & Brown, including pharmacists, client service representatives, actuaries, analysts, data engineers, developers, care team coordinators and more. The NPT brought together pharmacy specialist resources from many businesses across Brown & Brown organizing our teammates into three distinct teams:

• Pharmacy Consulting and Analytics
• Auditing
• PillarRx Copay Maximization

Our relentless endeavor to obtain the best possible outcome for our clients comes from a belief that PBM contracts should be forthright and transparent. Inefficiencies and rising costs in the U.S. pharmacy industry have a direct impact on people and their health. It’s why plan sponsors strive to provide the best coverage for the best price. It’s also why we are committed to supporting them.

The Senior Client Engagement Manager will provide expert consulting services across all aspects of pharmacy benefits for our National Pharmacy Team, supporting health plan clients. This client-facing role will support clients and internal pharmacy subject matter experts (SMEs). Responsibilities include day-to-day client service, project management, supporting vendor evaluations, and high level financial analysis. 

Essential Duties and Responsibilities 

• Client Strategy Development & Reporting 

• Develop client presentations in collaboration with the pharmacy team and analytic teams to deliver tactical and strategic recommendations. 

• Analyze pharmacy benefit utilization and trends using reporting developed by analytic  team. 
• Responding to ongoing client issues and other client/partner requirements
• Detailed analysis of pharmacy utilization and financial performance to provide key insights to clients for trend management
• Using reporting and output to identify key areas of focus, costs and trends to research and question data further
• Providing commentary and recommendations based on the results to clients on an ongoing basis
• Peer reviewing analyses for quality assurance

• Coordination with PBMs and external vendor partnersSupport the development of intellectual capital for Brown & Brown. 
• Delivering intellectual capital to clients and internal teammates.

• Program Implementation & Management 

• Support PBM implementations and benefit changes. 

• Lead issue escalation and resolution for pharmacy-related concerns. 
• Providing project management support to clients and internal teammates.

• Procurement & Contract Management 

• Participate in RFP, procurement, and renewal processes. 
• Adhere to project timelines including requests and follow up to ensure all data is received according to project plans

• Coordinate with analytics team to present financial projections based on PBM contract terms.
• Assist with PBM contract reviews and negotiations. 

• Internal Collaboration

• Collaborate with clinicians, analysts, actuaries, and other specialists within the National Pharmacy Team. 
• Provide technical expertise to other groups within Brown & Brown. 

• Client Onboarding & Setup 

• Ensure accurate onboarding and configuration within pharmacy analytics systems. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. 

Competencies 

• Self-motivated and proactive with strong initiative. 

• Ability to manage multiple priorities and work cross-functionally. 

• Strategic thinker with superior analytical and critical thinking skills. 

• Strong financial modeling and Excel skills. 

• High level of ownership and accountability. 

• Excellent teamwork and collaboration abilities. 
• Ability to communicate effectively with customers, specifically Executive level decision makers

Qualifications 

Required: 

• Bachelor’s degree in healthcare administration, business, finance, or related field. 

• 3-5+ years of relevant experience in pharmacy benefit/healthcare consulting or pharmacy benefit management. 

• Strong communication, interpersonal, and organizational skills. 

• Proficiency in Microsoft Office Suite. 

• Ability to build and maintain strong client relationships. 

• High level of confidentiality and professionalism. 

• Willingness to travel up to 10%. 

Preferred: 

• Experience in pharmacy benefit management strategy development. 

• Familiarity with both pharmacy and medical data. 

• Experience with Qlik, Tableau or similar business intelligence tools. 

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.