Senior Change Management and Process Improvement Consultant

JOB SUMMARY

This senior-level job will lead and facilitate integrated process improvement and change management initiatives across multiple functional units  Responsibilities encompass designing and implementing process optimization strategies, developing and executing comprehensive change management plans across all impacted stakeholders throughout the change lifecycle, coaching leaders and teams as applicable, and ensuring seamless alignment between people, process, and technology solutions -  all while directly contributing to successful business outcomes and ongoing improvements.
The successful candidate will leverage expertise in Lean, Six Sigma, as well as change management methodologies to drive efficiency, effectiveness, and improved business outcomes.

ESSENTIAL RESPONSIBILITIES

• Process Improvement and Change Management Planning & Execution: Define, prioritize, and implement process improvements aligned with product roadmaps and strategic objectives, mitigating change impact through needs assessments, opportunity identification, planning improvement implementation, and considering the effect on product development and delivery. 
• Consultative Process Optimization & Stakeholder Management: Provide expert consultation to stakeholders, leveraging Lean, Six Sigma, Agile, and other methodologies to optimize workflows, enhance productivity, reduce costs, and accelerate delivery. This includes conducting change impact assessments, stakeholder management, and risk mitigation.
• Cross-Functional Collaboration & Change Implementation: Collaborate with cross-functional teams to implement changes, ensuring alignment with strategy, addressing resistance, and managing transitions smoothly. This involves supporting integration of improvements into systems, conducting change impact assessments, and identifying/addressing organizational culture barriers and their impact on timelines. This includes conducting change impact assessments, stakeholder management, and risk mitigation. 
• Process Improvement Implementation & KPI Development: Develop and implement process improvement solutions, including KPIs and control mechanisms, while partnering with stakeholders (product managers, owners, technical teams) on change management best practices and fostering change sponsorship. Deliver targeted training on process changes and the change management process itself. 
• Process Standardization, Monitoring & Reporting: Drive the development and implementation of consistent product development process standards across the organization, tracking progress and reporting to senior leadership. This includes defining and monitoring success metrics to measure the impact of process improvements and change management efforts on key performance indicators. 
• Process Improvement & Change Management Capability Building: Support the growth of process improvement and change management skills and capabilities within the organization, contributing to the evolution of process standards and enhancing the organization's change management capabilities. 
• Other duties as assigned or requested.

EXPERIENCE

Required

• 5 years in Change management and/or operational excellence role
• 3 years in Operations role

Preferred

• 3 years in Product management or related enabling role
• Change management within a health insurance organization
• Lean Six Sigma Green or Black Belt
   

SKILLS

• Proven experience in both change management and process improvement roles, with a demonstrable track record of successful project delivery.
• Strong understanding and experience applying Lean, Six Sigma, Agile, and other process improvement methodologies.
• Proficiency in change management methodologies (e.g., Prosci, etc)
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, presentation, and interpersonal skills, with the ability to influence and motivate stakeholders at all levels.
• Experience developing and delivering training programs.
• Experience with business process modeling tools and techniques and Agile project management tools (e.g., Jira).

EDUCATION

Required

• Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• Master's degree in Business Administration/Management or any applicable advanced degree

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Change Management Methodologies (ie. Prosci etc)
• Lean Six Sigma

Language (Other than English):

None

Travel Required:

Less than 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based or Remote Position

Physical work site required

Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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