Senior Business Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
This role requires close collaboration with internal stakeholders and external service partners to support streamlined business operations and effective communication.

• Key responsibilities include analyzing and streamlining existing business processes, managing escalations, and coordinating with stakeholders during outages or technical issues.
• The position requires creating and maintaining policy and procedure documentation, navigating SharePoint, and supporting user acceptance testing (UAT) for enhancements related to member and provider communications.
• Position will also periodically support Role Based Access Control including reviewing access tickets and gathering information for SOC audits.
• Additional duties include performing reconciliations, organizing audits, and working with internal and external auditors to maintain compliance and prevent process gaps.

Required Qualifications

• 3-5 years of relevant professional experience supporting business operations, process improvement, and cross-functional collaboration
• Strong communication and organizational skills
• Ability to manage escalations and technical issues
• Business process analysis and improvement
• Policy and procedure documentation

Preferred Qualifications

• Audit support and reconciliation expertise
• Knowledge of SOC 1/SOC 2 audits and access reviews
• Claims processing knowledge

Education

• Bachelor’s degree in Business Administration, Finance, Economics, Management, Information Systems, or a related field preferred or relevant experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.