Acts as a liaison between clients, internal teams, and customer data to improve workflows from project inception through delivery. Converts and verifies client files across data formats, coordinates project communications, addresses customer feedback, supports graphics and design requirements, and recommends product enhancements. Requires strong analytical, communication, facilitation, negotiation, organizational, and problem-solving skills, along with business operations or systems development experience.
JOB SUMMARY:
The Senior Business Analyst acts as the liaison between customers and their data to engineer better workflows from project inception to delivery.
ESSENTIAL FUNCTIONS:
- Reads external files from clients in various data formats.
- Helps ensure files are converted in the system utilizing multiple data applications to workflow standard output file formats.
- Verifies converted files to ensure the completeness and accuracy of the information.
- Collaborate with Project Managers, Market Account Specialists and other customer support positions to make sure that graphics and designs meet and exceed customer expectations
- Schedule conference calls and regular communication with clients and vendors to update on the process status or any project strategy or requirement changes.
- Collaborate with internal teams to address customers needs and communicate all client feedback.
- Make recommendations for product enhancements
- Performs other duties as required or assigned which are reasonably within the scope of the duties above.
- Critical Thinking and Problem-Solving Skills
- Project Management
- Organizational Effectiveness
- Customer/Client Focus
- Leadership
- Ethical Conduct
- Change Agent
- Not afraid of a challenge and always improving
- 3-7 years experience with business operations or systems development
- Knowledge of competition, industry happenings and knowledge of how the Company is positioning itself is a plus.
- Open-minded and adaptable to change
- Excellent communication skills
- Excellent analytical skills
- Facilitation and negotiation skills
- Teamwork oriented
High School Diploma
Bachelors degree preferred
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
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- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
