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As a Senior Business Analyst, you will analyze fulfillment data, improve operational efficiency, and enhance the member experience through data-driven solutions.
At WHOOP, we're on a mission to unlock human performance & healthspan. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP empowers people to reach their highest potential through a deeper understanding of their health and performance. As we scale our physical product business and global footprint, data-driven operations are critical to delivering a seamless, high-quality member experience. We are hiring a Senior Business Analyst, Operations to partner with our Supply Chain, Logistics, and Fulfillment teams to create visibility, drive accountability, and unlock insights that enable better service, lower cost, and faster decision-making.
This role is ideal for someone fluent in data and obsessed with uncovering operational inefficiencies that impact financial performance and the member experience. You will be empowered to shape our data infrastructure, define performance metrics, and drive change across a global ecosystem of vendors and partners.
*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*
RESPONSIBILITIES:
- Develop and maintain reporting that monitors fulfillment, logistics, and vendor SLAs across DTC, wholesale, and international operations
- Identify exceptions and inefficiencies across the order lifecycle—shipping delays, stockouts, inventory inaccuracies—and translate them into actionable insights
- Analyze fulfillment and freight data to surface cost drivers and support operational decisions
- Partner with Supply Chain, Logistics, Member Services, and Finance to improve forecast accuracy, vendor accountability, and member experience
- Collaborate with Data Engineering to improve pipeline reliability and data access across key operational systems
- Own core operational metrics and dashboards, ensuring clarity, alignment, and regular review across stakeholders
QUALIFICATIONS:
- 4+ years of experience in analytics, operations, supply chain, fulfillment, or logistics in a consumer business (eCommerce, hardware, CPG, or retail preferred)
- Proficiency in SQL; experience with dbt, Snowflake, or similar ELT/data warehouse platforms
- Strong business judgment and ability to connect operational data to cost, experience, and strategic priorities
- Experience building dashboards and operational reports (we use Sigma!)
- Comfort working with large, messy datasets and driving clarity from ambiguity
- Clear, concise communicator with a bias for action
- Experience with international supply chains, carrier SLAs, and wholesale/dropship models is a strong plus
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Dbt
Sigma
Snowflake
SQL
WHOOP Boston, Massachusetts, USA Office
1 Kenmore Sq, Boston, MA, United States, 02215
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