Senior BizOps Engineer

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior BizOps Engineer
Overview:
We are a St louis-based business operations team supporting high value, traditional and cloud native applications. We are looking for a brilliant and passionate BizOps engineer to join our team.
Role:
• The role of Engineer, Business Operations (Commercial) is to be the production readiness steward for the platform, by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard's technology platforms. Specifically, this role will be responsible for the Customer Readiness of Commercial applications.• Support the Release process of Commercial with a hyper focus on operational readiness of our releases by understanding the business implications of SmartData, specific to operations and ensuring we have minimal to zero customer impacts due to missed operational requirements.• Streamlining and standardizing traditional application specific support activities for deployment of our releases.• Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders• Align Product and Customer Focused priorities with Operational needs• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement
Responsibilities:
• Takes focus on the software release cycles for Commercial and puts emphasis towards Quality deliverables.• Responsible for coordinating with Development, Architecture, Quality Engineering, Product, and other BizOps teams to ensure our releases have met our gating requirements prior to being promoted into higher customer facing environments.• Develops plans to improve quality for each release that impacts the platform.• Ensures Release deployment procedures and gating requirements are developed with best practices and standards and are well documented.• Exhibit solid foundation of programming practices• Coaches junior level employees on Business Operations best practices.• Navigate and adapt quickly to a dynamic and collaborative work environment• Must be self-driven and willing to accept challenges assigned to them, but also constantly strives to identify improvement efficiencies (tools, process, etc.)
All about you:
Must be high-energy, detail-oriented, proactive and ability to function under pressure in an independent environment.
Required Skills:
• Experience with Shell scripting and Java programming • Understanding of the 3 Tier Security Architecture• SQL for interacting with Relational Databases• Experience in application development lifecycles and how it integrates with operations.• Successful track record in supporting a production application.• Experience in working across development, operations, and product teams to prioritize needs and to build relationships.• Web Services knowledge (top-down / wsdl-first approach)• Solid knowledge of and experience in Object Oriented Design• Experience in dealing with difficult situations and making decisions with a sense of urgency.• Identifying and communicating risks proactively that can prevent incidents for Commercial.• Experience with Cloud based Infrastructure such as Azure or AWS• Experience working with advance performance tooling like Dynatrace• Exposure to BASH, PERLPython and automation tools (not limited to Ruby, Chef, Jenkins 2, Puppet)• Bachelor's Degree in Information Technologies or equivalent work experiences
Desired Skills:
• Experience with Rally / ALM• Experience with SAFe methodology and Release Management practices• Project Management which includes facilitation, coordination, and communication
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
O'Fallon, Missouri: $94,000 - $157,000 USD