At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. We typically keep job postings active for 3–5 weeks, though this may vary depending on applicant volume and other factors.
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If you are an Internal Candidate, please apply via our Internal Job Board.
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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
Guild is hiring for a Senior Billing Associate. As a Senior Billing Associate, you will be responsible for the accurate and timely facilitation of tuition, revenue, and employer benefit dollars across Guild’s marketplace in support of KPIs. You will complete day-to-day billing and revenue operations processes, ensuring compliance requirements are met, supporting analyses, and participating in strategic initiatives to optimize billing operations.
Responsibilities
- Support the facilitation of accurate and timely tuition, revenue, and employer benefit dollars across Guild’s payment marketplace in support of KPIs
- Investigate and resolve, with support when necessary, customer inquiries related to invoices, billing discrepancies, payment terms, and payment escalations
- Participate in cross functional projects that may be time sensitive, and require a high level of execution
- Ensure tuition, revenue, and benefit dollars are recorded accurately within internal and external tools and support clear documentation of billing processes
- Record tuition, revenue, and benefit dollars within Guild’s internal tools with correct specifications
- Implement and maintain clear and effective approval processes to ensure accurate invoicing + payments to Guild’s marketplace
- Distribute invoices and partner files timely & accurately, within the correct mechanisms (email, file transfer, portal, etc.
- Understand and support changes to payment data flows within Guild’s internal systems, ensuring they are functioning effectively and meeting business needs
- Have an understanding of the relevant payments ecosystem, emphasizing the interconnections between payments data throughout upstream and downstream systems
- Support new partner billing on-boarding activities, ensuring Guild’s systems and operational steps account for changes necessary for effective billing
- Successfully execute on SOC 1 and other compliance and audit requirements, gathering evidence submissions, and supporting a clean SOC 1 and other audits
Requirements
- Degree in Finance, Accounting, or other mathematical or technical area(s), or 3+ years of relevant work experience in a detail-oriented environment with high expectations of precision
- A self-starter demeanor with proven time-management skills and the ability to work independently, while managing multiple work streams in a fast-paced, evolving work environment
- Analytical, detailed, and process-oriented tendencies with the ability to spot opportunities for improvements in execution to streamline and systematize work-flows
- Comfort collaborating with others - both internally and externally to execute on payment facilitations
- A growth mindset with the ability and willingness to learn quickly and develop new skills and abilities as the company grows
- Roll-up-the-sleeves, committed mentality to have an impact in a fast-paced, constantly evolving growth environment
- Intermediate to advanced Microsoft Excel skills; experience with Salesforce or other CRM strongly preferred
We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $72,000 - $82,000, and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.
At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
PRIVACY NOTICE
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
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