Senior Benefits Administration Services Analyst

Technical Business Analyst – Health & Welfare Administration

Do you enjoy functioning as a Subject Matter Expert while helping improve systems and processes?
Would you like to collaborate across teams to support benefits administration solutions and client delivery?

About the Role:
The Technical Business Analyst will join the client relationship and delivery team supporting Health & Welfare Administration solutions. This role is responsible for configuration support, maintenance of applications used for benefits outsourcing, and serving as a Subject Matter Expert for assigned processes and systems. The analyst will partner with internal teams and external clients to troubleshoot issues, support system enhancements, review data, and help improve operational processes and reporting capabilities.

Responsibilities:
• Working closely with senior analysts to understand existing tools, systems, workflows, and client processes within the Health & Welfare Administration vertical
• Assisting with data analysis, system analysis, data cleanup, testing activities, and issue resolution
• Functioning as a Subject Matter Expert for assigned processes, including documentation, maintenance, and process improvements
• Communicating with technical teams, management, operations teams, and external clients to troubleshoot and resolve issues
• Supporting configuration and maintenance activities for benefits administration applications and related systems
• Recommending and executing enhancements to existing processes, workflows, and reporting solutions
• Creating and maintaining reports, documentation, and process artifacts to support operational efficiency
• Participating in system testing, validation, and implementation activities for enhancements and updates
• Analyzing business requirements and translating them into technical and operational solutions

Requirements:
• Have working knowledge of Health & Welfare Administration plans and processes
• Have a minimum of 3 years of relevant experience in benefits administration, business analysis, or related technical support roles
• Show proficiency with SQL, database navigation, and data analysis tools
• Show proficiency with Mainframe systems, Microsoft Word, Excel, PowerPoint, TFS, and Microsoft Access
• Demonstrate strong technical, analytical, problem-solving, and troubleshooting skills
• Be able to work independently with minimal supervision while utilizing appropriate resources and collaborating effectively with teams
• Have excellent listening, interpersonal, written, and verbal communication skills
• Be able to manage multiple priorities and work effectively in a client-focused environment

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($60,830 – $79,000) 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.