Senior Associate, Sales Operations

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Senior Associate, Sales Operations, you play a crucial role in driving the efficiency and effectiveness of our customer success process. You take a proactive approach to problem-solving, leveraging your analytical and creative mindset.  You are responsible for owning and driving complex, cross-functional projects from start to finish within our Mid-Market and Business Development (BD) teams. You will be on the “ground floor” defining and scaling the BD sales motion influencing how new sales functions are built and maintained. You contribute to maintaining a real-time view of the sales funnel, identifying opportunities, and managing risks. 

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Lead and execute weekly, monthly, and quarterly OKRs (Objectives and Key Results)
• Optimize sales campaigns and experiments from end to end, coordinating people, processes, and platforms in collaboration with marketing, analytics, and sales stakeholders
• Collaborate with Analytics to enhance and maintain sales reporting and models
• Conduct primary research for new initiatives and solutions
• Effectively manage various projects by communicating goals, timelines, stakeholder alignment, and accountability across multiple teams

Qualifications:

• Bachelor’s degree preferred
• 3+ years of experience in sales or operations
• Advanced Salesforce experience 
• Proficiency in Excel
• Project Management experience
• SQL experience preferred

What will help you succeed:

• Demonstrated analytical mindset
• Excellent written and verbal communications skills
• Strong time management skills

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1#LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $60,000-$75,000 + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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