Senior Associate, Perigold Operations

The base salary for this position is $83,500- $92,500 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience.

At this time, Wayfair does not provide sponsorship for employment authorization for this position.

Wayfair is seeking an action-oriented, and collaborative individual that can translate business problems to actionable insights and data driven solutions to improve the customer experience and drive lower post order costs for Wayfair’s luxury brand, Perigold. They will do this by owning key operations metrics, driving a 3-6 month work plan focused on improving these metrics, considering luxury brand and customer nuances, and partnering with cross-functional teams to drive results.

What you will do:

• Understand business goals and deliver strategies and solutions for achieving those goals and navigating roadblocks through the use of data
• Build datasets to determine insights and actions, establish project plans to execute and build trackers to monitor progress towards plan
• Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
• Monitor key performance indicators and work collaboratively to improve the quality of our customer experience 
• Communicate regularly with cross functional partners to understand business trends, stay informed of initiatives, and  alternative approaches to problem solving
• Engage in road mapping and prioritization through diligent opportunity sizing and scoping efforts
• Drive key operations projects to completion that deliver on our brand promise and reduce cost

What you’ll need:

• Bachelor's degree
• 2+ years of professional experience 
• Strong quantitative and analytical skills, and a collaborative mindset  
• Curiosity and eagerness to have an impact on the business, especially as it relates to post order costs and customer experience
• Ability to thrive in an fast-paced, evolving organization while juggling several priorities
• Ability to work effectively with people in a cross-functional environment
• An open personality and confidence to work with mid level or C-level business partners
• Excellent written and verbal communication skills in English

An Important Note about Wayfair's In-Office Policy:

• All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

Massachusetts Applicants:

• I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.