Senior Associate - Human Resource Services

About the Department
Our Research & Development organization brings together the best minds in life science innovation. The teams located in facilities in Lexington, Watertown, Cambridge and Seattle reflect the full R&D continuum, from early research through late-stage clinical development. Here, we are building for the future, creating a distinct R&D community based on collaboration, partnerships, and cutting-edge research across multiple modalities and therapeutic areas. We recognize that improving human health starts here and that patients rely on us. Our R&D hub merges biotech speed and agility with large pharmaceutical company quality, resources, and stability, uniting the best of both worlds to develop new medicines for patients.
The Position
Responsible for providing excellent customer service support in Human Resources transactions, policies, and processes. Provides overall support for all HR services within the Support teams scope, inclusive of onboarding, off-boarding, vacancy management, employee files, and new services transitioned to the team. Provides services to employees, managers, HR Business Partners and other CoEs within HR. Coordinates and administers key initiatives and leads projects in support of current services or those identified to transition to Services team. Ensures assigned HR services remain in compliance with company policies, procedures, benefits, and federal and state laws and regulations. Autonomously provides on-site support for affiliate.
Relationships
Reports to the Manager, HR Services. Interacts with all levels of the business. External relationships include interaction with vendors (i.e., dealing with separation documents/collection of company property/repayments). Researches and resolves complex or sensitive issues for employees. Provides guidance and assistance to lower-level agents.
Essential Functions

• Owns and executes assigned HR services such as vacancy management, file maintenance, separations, paperwork for promotions/laterals/field transfers
• Partners with HRBPs and COEs to identify additional services to transfer to the Shared Services model
• Maintains broad knowledge of Human Resources to effectively support processes and employee inquiries with minimal escalations to HR Business Partners and/or Centers of Excellence. Responses are non-scripted and/or more complex. Continuously learns and develops HR knowledge to resolve issues and provide sound answers to customers
• Ensures each customer interaction is a positive one by collaborating closely with others and providing expert knowledge. Responds to employee inquiries in a timely, professional, and consistent manner
• Partners with internal key stake holders and/or external vendors when specific, in-depth functional knowledge or when an exception is required. Proactively identifies and executes on areas for improvement within the department
• Leads Day 1 Activities for affiliate (home office and field) and execute affiliate I9 verifications
• Prepares activity reports, metrics, and statistical data related to assigned services
• Collaborate with the call center to ensure agents are trained and can effectively support employee questions related to assigned services
• Cross trains backups for assigned services. Ensure all working instructions are documented and kept up to date
• Maintains confidentiality and privacy of any personal or sensitive data in all interactions
• Updates knowledge articles for assigned services in the Ask HR Portal and ensures that articles are clear, concise, and can be clearly understood by the employee population
• Provides recommendations to management regarding process improvement strategies and implements based on necessary/required approvals
• Works on special assignments or projects as assigned; duties may include leading department projects, implementing new programs, gathering, compiling, verifying, and recording data from multiple sources, creating reports, providing information regarding function-specific policies and procedures, and tracking and control of processes, projects, and activities
• Lead/Support to Managers /HRBPs for complex organizational changes to ensure accurate reporting relationships, department creation, and data accuracy
• Affiliate Lead including Immigration Support needed on site, coordination of contractors IT access, Fob/Seat Assignments for STA/LTA/Visitors, proxy responsibility for Level 10 & above regarding HR updates and changes
• Lead for on-site training/informational sessions for new managers/HRBPs on systems and processes as well as create process documentation to support the training

Physical Requirements
0-10% overnight travel required.
This is a hybrid role, requiring up to 3 days per week onsite in Lexington, MA.
Qualifications

• Bachelor's degree with 5 years of administrative, HR or related experience
• Works autonomously on site with minimal guidance
• Ability to function in a fast-paced environment
• Ability to interact with all levels within and outside of the organization
• Ability to work independently on tasks or projects which support the function
• Ability to work with sensitive and/or confidential information
• Demonstrates strong leadership abilities
• Excellent planning and organizational skills required
• Has the ability to handle multiple priorities and demands
• Requires advanced computer skills, strong Microsoft Office skills and computer software programs specific to the function. Must possess demonstrated skills in PC applications, typically involving new/emerging technologies such as on-line databases, optical technology, intranet/internet, and computer software programs specific to the function
• Strong attention to detail
• Strong customer service skills required

The base compensation range for this position is $68,370 to $119,650. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.
Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.