Senior Associate, Customer Strategy and Operations

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Strategic Customer Initiatives Senior Associate, you'll play a pivotal role in shaping the customer experience. In this role, you'll take the lead on crucial strategic initiatives, driving projects across functions to achieve key objectives. Your expertise in project management will be essential in tracking progress, mitigating risks, and ensuring seamless execution.
What You'll Do

• Execute critical strategic initiatives identified to achieve goals.
• Facilitate project execution by working cross-functionally to build and drive project plans, identify dependencies, and deliver on core goals.
• Track and communicate decisions, progress, risks, issues, and retrospectives with the project team.
• Build resources and playbooks to codify best practices and improve operational consistency.
• Partner with stakeholders across teams to surface insights and align priorities that enhance the end-to-end customer journey.

What You'll Bring

• Bachelor's degree in a related field with at least 3 years of project management, journey lead, or related experience.
• An entrepreneurial mindset with the ability to operate in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to work independently and know when to seek guidance.
• Can effectively partner cross-functionally in a highly matrixed environment.
• Passion for driving results and demonstrating ultimate impact.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 65,300.00 USD - 81,600.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.