Associate Project Manager, Creative Operations

At this time, Wayfair will not sponsor applicants for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Wayfair is seeking a highly organized and agile Senior Associate to join our Creative Operations team, supporting project and production operations across both Performance Creative (paid social, search, programmatic) and our expanding Owned & Operated channels (email, push, SMS). This role is central to scaling our creative output through sprint-based planning, test-and-learn execution, and close collaboration with both marketing and creative stakeholders. You will lead fast-paced creative workstreams from intake through delivery, adapting to shifting priorities, coordinating across teams, and ensuring projects stay on track. While this role is project-management forward, we’re also looking for someone who’s tech-savvy and open to growing with our evolving creative systems, including exposure to AI, automation, and experimentation platforms.

The Creative Operations team serves as the business owner of our Creative Group. This team drives the long-term strategy, scaling and day-to-day workflow for our diverse set of brands.  With hundreds of initiatives a month spanning all mediums, channels and disciplines, we are the driving force enabling our Creative talent to efficiently and effectively bring our brands to life with eye-catching visuals, strong messaging, and engaging storytelling. 

• Manage creative sprints supporting Performance Marketing and other high volume test & learn initiatives, ensuring projects are briefed, resourced, reviewed by appropriate parties, and delivered correctly and on time
• Translate business goals and creative direction into executable timelines and workflows across a variety of asset types and channels
• Act as a key cross-functional partner to Creative, Marketing, and Operations, facilitating day-to-day delivery while aligning on larger priorities and testing roadmaps
• Collaborate with team leads on roadmap planning, sprint prioritization, and resource forecasting
• Own project management systems (e.g., Airtable), driving usage, visibility, and data hygiene
• Identify and escalate risks, blockers, or misalignments early, and help problem-solve in real time
• Contribute to improving operational processes, sprint cadences, and creative testing systems
• Act as a super user and power collaborator across our core tools and platforms, bringing a tech-forward mindset to every sprint
• Support the development and maintenance of scalable creative systems (e.g., naming conventions, asset versioning protocols, metadata tagging) to enable performance reporting and automation

• 3+ years of experience in project or production management, preferably in a creative, marketing, or content-led organization
• Proven success executing fast-turn sprint based creative workflows, ideally in paid media, email, and mobile channels
• Experience supporting test-and-learn cycles or campaign iteration using performance data or structured feedback loops
• Proficiency navigating PM platforms (e.g., Airtable, Jira, Trello, Monday.com); experience onboarding teams or maintaining these systems is a plus
• Demonstrated ability to manage concurrent projects with multiple stakeholders, deliverables, and timelines across teams
• Familiarity with creative asset development processes, including brief intake, production tracking, QA, and delivery