Senior Associate, Continuous Improvement Change Agent

Location Designation: Hybrid - 3 days per week
What You'll Do:

• Participate in Change Agent training programs including orientation and community of practice sessions: You will receive extensive training on the Continuous Improvement methodology provided through both formal training programs and on-the-job coaching by experienced Change Agents.
• Play a leadership role across the major phases of Continuous Improvement deployment-diagnostic, design, implementation, and replication.
• Conduct diagnostic work within a deployment: Work closely with frontline associates, managers, leaders, and other stakeholders to perform diagnostic analyses using walkthroughs, interviews, and lens assessments to evaluate current state performance.
• Facilitate future state design work within a deployment: Customize Continuous Improvement tools (e.g., huddle boards, standard work, problem-solving approaches) to fit New York Life's culture and business context. Develop and implement solutions to address top diagnostic opportunities.
• Support the implementation phase within a deployment: Lead implementation by coaching leaders, role modeling CI behaviors, developing balanced performance metrics, and supporting rapid prototyping of operational changes.
• Support the replication phase within a deployment: Help replicate the future state model across broader teams. Provide coaching, lead root cause problem solving, and model Continuous Improvement leadership behaviors.

What You'll Bring:

• Experience in process improvement, change management, or business operations
• Strong interpersonal and facilitation skills
• Ability to analyze operational data and synthesize insights
• Comfort with coaching leaders and frontline staff
• Familiarity with performance metrics and continuous improvement methodologies
• Strong leadership and coaching capabilities
• Effective communication and facilitation skills
• Analytical thinking and problem-solving
• Experience with performance metrics and root cause analysis
• Adaptability in fast-paced environments
• Collaborative mindset for cross-functional teamwork

Required Skills:

• Experience in process improvement, change management, or business operations
• Strong interpersonal and facilitation skills
• Analytical thinking and problem-solving
• Experience with performance metrics and root cause analysis
• Ability to coach leaders and frontline staff
• Collaborative mindset and adaptability

Preferred Skills:

• Prior exposure to Continuous Improvement or Lean methodologies
• Experience in financial services or large corporate settings
• Training or certification in change management
• Familiarity with New York Life's organizational culture or similar environments

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Pay Transparency
Salary Range: $97,500-$139,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 92724