Senior Associate, Consultant, BenTech Production Support

Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:
The Consultant, BenTech Production Support is responsible for the ongoing support, maintenance, and stability of BenTech production integrations across Group Benefit Solutions (GBS). This role ensures the reliable operation of critical capabilities, including EOI Single Sign-On (SSO) and APIs supporting Eligibility, Enrollment, Plan Configuration, and Absence. This position plays a key role in maintaining production health by proactively monitoring integrations, resolving issues, and partnering across internal teams, clients, and BenTech platforms to deliver a seamless and consistent client experience.
What You'll Do:
Production Support & Incident Management

• Provide day-to-day production support for BenTech integrations, including EOI SSO and API-based data exchanges.
• Monitor and review payload transmission logs to identify production issues, errors, and data discrepancies.
• Troubleshoot and resolve incidents in partnership with clients and benefits administration platforms.
• Perform root cause analysis and ensure timely resolution of production defects and incidents.
• Support escalation management and contribute to incident communication and resolution tracking.

Integration Stability & Operations

• Maintain and support production APIs and integrations across Eligibility, Enrollment, Plan Configuration, and Absence management.
• Ensure data integrity, accuracy, and timeliness across all production integration points.
• Partner with Technology and Product teams to implement fixes, enhancements, and preventative solutions.
• Identify trends in production issues and drive improvements to reduce recurrence.

Client & Partner Support

• Participate in client and BenTech platform meetings to support ongoing production operations and issue resolution.
• Communicate clearly with technical and non-technical stakeholders regarding production incidents and status updates.
• Partner with clients and platforms to ensure alignment on issue resolution and system performance expectations.
• Contribute to a responsive, transparent, and solutions-oriented support experience.

Operational Excellence & Continuous Improvement

• Collaborate with internal stakeholders across Product, Technology, Operations, and Client Management to improve production performance.
• Document incidents, resolutions, and support processes to build knowledge and scalability.
• Identify process gaps, risks, and opportunities for automation and operational efficiency.
• Support initiatives that enhance monitoring, alerting, and overall production support capabilities.

What You'll Bring:
Required Experience & Expertise

• 3+ years of experience in group insurance with a focus on data management, data exchange, and integrations.
• Preferably, the ideal candidate brings hands-on experience supporting EDI, APIs, and Single Sign-On (SSO) frameworks (SAML/OAuth).
• Strong troubleshooting and analytical skills, including experience reviewing logs and data payloads.
• Experience working with benefits administration or HRIS platforms (e.g., Workday, Benefitfocus, Businessolver, etc.).
• Ability to manage multiple incidents and priorities in a fast-paced production environment.

Core Capabilities

• Strong ownership mindset with accountability for production stability and issue resolution.
• Detail-oriented problem solver with a focus on root cause analysis.
• Collaborative partner across cross-functional and external teams.
• Effective communicator, especially during incident management scenarios.
• Continuous improvement mindset with focus on reliability and scalability.

Education

• Undergraduate degree preferred and/or equivalent work experience.

Colorado Statement: It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.
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Pay Transparency
Salary range: $80,000 - $93,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 93692
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