Senior Associate, Category Operations

The Role

This is a new, high-visibility role on our Category team: you'll own the quality of our merchandising and catalog data end-to-end, working directly with brand partners to get their product information right and getting hands-on with our systems to drive fixes yourself.

The ideal person for this role is equally comfortable in a conversation with a brand partner and in the weeds of a Shopify product feed. You understand the business and relationship side of working with brands, and you're technical enough to execute a fix rather than hand it off. You take ownership of a problem until it's actually resolved. You’re resourceful and comfortable working autonomously, figuring out the right path forward without waiting for direction.

What You'll Do

• Own ongoing catalog health by proactively monitoring product data and merchandising quality across brand catalogs - not just responding when issues are reported - and take each issue through to resolution, whether that means working with the brand to fix their data or making the change yourself.
• Serve as the primary point of contact for brand partners on merchandising and catalog data, building the kind of trusted relationships that make them responsive when you reach out.
• Set and communicate Minoan's merchandising standards clearly, coaching brand partners on what strong product data looks like on our platform.
• Audit pricing logic and merchandising rules to ensure list prices, customer discounts, exclusions, and promotional rules are displaying and functioning as intended.
• Maintain catalog structure and discoverability - correct categorization, variants grouped under parent products, complete metadata, and functioning filters and attributes.
• Get hands-on with our catalog systems (Shopify admin, metafields, product feeds) to diagnose issues and execute fixes directly, rather than relying on Engineering to do it for you.
• Partner with Product and Engineering on platform-level changes when an issue is systemic, translating what you're seeing in brand data into clear, actionable requirements.
• Turn recurring patterns into clear, documented standards so the same issue doesn't resurface across the brand base and institutional knowledge scales with the team.

What You'll Bring

Minimum Qualifications

• Bachelor's degree or equivalent practical experience
• 3-5 years in ecommerce operations, merchandising operations, catalog/PIM management, or marketplace operations
• Hands-on comfort with product data structures (Shopify admin, variant metafields, product feeds) — you can look at the data, understand it, and make changes yourself
• Experience working directly with external partners or suppliers
• Strong written and verbal communication skills
• A bias toward ownership — you resolve problems end-to-end rather than handing them off

Preferred Qualifications

• SQL or working knowledge of data warehouse/BI tools (Snowflake, Looker, BigQuery, etc.)
• Experience with additional PIM or catalog data tools beyond Shopify (e.g., Salsify, OneSchema)
• Familiarity with pricing structures in a multi-brand or marketplace environment
• Comfortable enough with APIs and data mapping to work directly with Product/Eng on platform-level fixes
• Experience in home goods, hospitality, DTC, or multi-brand marketplace catalogs

About Minoan

Your friend in furnishing. Minoan helps hospitality professionals furnish their spaces with unbeatable industry pricing – all in one place. We're building the top furnishing destination for hospitality professionals, powering real-world product experiences that bring products out of the screen and into the spaces where people actually feel them. We believe the best spaces are designed for life, not for clicks, and everything we make should reflect that.

Equal Opportunity Employer

Minoan is an equal-opportunity employer and welcomes applications from all qualified individuals regardless of race, religion, gender, sexual orientation, or disability.