Senior Associate, B2B Partnership Enablement

Must be Onsite in Boston, MA (Monday-Thursday)

At this time, Wayfair will not sponsor applicants for this position who need sponsorship now or in the future. That includes, but is not limited to, the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Wayfair Professional’s North American Business to Business Sales (“B2B”) team is seeking a collaborative,  analytical-oriented thought leader to help drive Wayfair Professional’s B2B agenda. Wayfair’s B2B and Global Sales teams support Wayfair Professional and high-value Sales customers. The Customer Enablement (CE) team designs and implements customer-centric experiences that add value for our B2B and Sales customers. We serve customers via a ‘gated’ site experience that is tailored based on a given customer’s vertical (e.g., Commercial Office, Interior Design, Contractor). 

We seek a motivated Senior Associate with a leadership mindset who will partner with vertical leaders and sales team members to optimize the customer journey to consistently exceed revenue targets and improve the customer experience. The Partnership Enablement role scopes/ develops and implements transformative partnerships with high-value customers as well as defines where there are scalable opportunities for partnership improvement across the sales channel. The role will report to the CE Team Lead and partner directly with cross-functional teams (B2B CM, Design Services, Marketing, Revenue Operations, Sales Channel Teams) to drive overall customer partnership improvements. This includes proactively partnering with analytics to monitor performance and improve how we identify / prioritize customers, designing and implementing step-change improvements to the customer experience, and driving cross-functional projects that optimize the site-, sales-, or marketing treatment. 

What You’ll Do

• Deeply understand both qualitative and quantitative trends in the business through active “voice of customer” engagement, strong knowledge of short/long-term KPI trends
• Scope discrete project initiatives, ensuring operational excellence from problem definition through execution
• Drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to cross-functional teammates, incorporating feedback
• Support development of mid- and long-term (6+ month) roadmap to accelerate vertical performance, in conjunction with overall B2B OKRs and cross-functional resources
• Partner with analytics team to incorporate new data signals to improve how we identify and segment new and existing B2B customers
• Plan, design, and execute new partnership experience with high-value customers that allow for scalable growth with that customer and other like customers. Experiences could include: new site experiences, service improvements and overall improvements to the way the customer accesses, engages and interacts with WF Professional. 

What You’ll Need:

• 2+ years of experience in sales enablement, project / program management, strategy & operations, consulting, or similar roles supporting Sales, Customer Service, or Marketing teams
• Ability to understand and empathize with diverse stakeholders across functions, and tailor messaging / communication appropriately to ensure resonance; ability to create consistent messaging about complex projects, flexing to audience needs but creating cohesion on the objective and guiding principles
• Ability to break down complex, ambiguous problems into logical objectives, translating sales needs into discrete, actionable steps for partner teams to execute
• Passion for working collaboratively across functions to drive operational improvements and projects
• Empathetic with stakeholder (sales team) and partner (sales tech, analytics, sales performance and training, customer experience and journey) needs and perspectives to drive cohesive vision and execution
• Ability to manage processes efficiently by scoping logical steps from ideation to project completion, organizing data / materials for broad understanding, synthesizing stakeholder feedback, ensuring project interim steps are on time, and delivering results on time with high quality
• Ability to collect, analyze, and distill insights from data, understanding trends that affect performance in the short-term and identifying long-term opportunities for improvement

An Important Note about Wayfair's In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.