Lead production support for external web applications: manage incidents, perform root cause analysis, expand observability (Splunk/OpenTelemetry), build dashboards, collaborate with dev and platform teams, and participate in 24x7 on-call rotations to improve availability and reliability.
Senior Application Support Engineer (Site Reliability Engineer)
Location: Indianapolis, IN - onsite 5 days a week
Overview
Are you a technical detective with a passion for scalable, performant, and resilient enterprise applications? Do you thrive in incident management and root cause analysis? Are you excited to collaborate with development teams to enhance application performance and reliability? If so, we want to meet you!
Encora is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you’ll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.
What You’ll Do
As a Senior Application Support Engineer, you will:
- Be part of a global production operations team responsible supporting external facing web applications.
- Manage incidents, perform root cause analysis, and implement preventative solutions.
- Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
- Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.
Key Responsibilities
- Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
- Monitor and troubleshoot issues using observability tools like Splunk.
- Investigate and expand functionality in Splunk to enable Splunk AI solutions.
- Create dashboards and capture metrics to improve visibility and performance.
- Respond proactively to system alerts and customer complaints.
- Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents
- Apply industry best practices to support processes.
- Participate in a planned on-call rotation.
Qualifications
- 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
- Strong ability to analyze logs and code to resolve Tier 2 issues.
- Experience in application-focused support engineering or SRE roles.
- Excellent written and verbal communication skills.
- Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog).
- Hands-on experience with AWS and/or Kubernetes.
- Background in DevOps and scripting (Python preferred).
- Familiarity with ITIL practices, incident management, and documentation.
- Experience with disaster recovery, business continuity, and ServiceNow dashboards.
- Comfortable working in Linux environments and shell scripting.
Preferred Qualifications
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- Consulting experience and Agile methodology background.
- Proven ability to lead small to medium-sized teams.
- Certifications: ITIL Foundation, AWS, Azure, or GCP.
- Experience with Mulesoft, Postman, and API testing support.
- Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).
What We Value
- A proactive, “Can Do” attitude.
- Self-driven and autonomous work style.
- Strong communication across internal and external teams.
- Passion for operational excellence and continuous improvement.
- Commitment to compliance and industry best practices.
Top Skills
Splunk,Opentelemetry,Appdynamics,Datadog,Aws,Kubernetes,Python,Servicenow,Mulesoft,Postman,Linux,Shell Scripting,Openshift,Azure,Gcp,Api Testing
Similar Jobs
.png)
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Lead product marketing for Coinbase prediction markets: know customers, design and execute growth strategies across channels, launch features, measure performance, and shape long-term product vision.
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Manage day-to-day customer services contracts and relationships for CommandCenter Software. Ensure contractual obligations, drive issue resolution and escalations, coordinate deployments and upgrades, report technical performance, and act as trusted technical advisor across cross-functional teams to maximize customer adoption and satisfaction.
Top Skills:
AgileCommandcenter SoftwareMobile Video
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Lead and manage complex public-safety deployments (CAD, RMS, Mobile, Jail) across state, regional, county, and city customers. Oversee project teams, budgets, schedules, risk/quality plans, customer communications, invoices, SOWs, and process improvements. Drive internal/external relationships, resolve cross-functional issues, and participate in pre-contract evaluations and negotiations. Travel regionally 25–50% and comply with CJIS fingerprint background checks.
Top Skills:
Computer-Aided Dispatch (Cad),Records Management Systems (Rms),Jail Management Systems,Mobile Data Computing,Cjis
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
