The Senior Analyst will support product engineering efforts by analyzing digital solutions, enhancing user experiences, and collaborating across teams to deliver insights and improvements.
Company Description
👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!
Additional InformationClick here to access the application privacy notice
Similar Jobs
Cloud • Information Technology • Cybersecurity
Provides senior-level IT support and escalations across hardware, software, servers, networks, Microsoft environments, and client systems. Manages tickets and SLAs, monitors systems using RMM tools, performs patching and vulnerability remediation, documents solutions, supports client IT projects, and participates in on-call coverage. The role also requires travel to client sites, proactive troubleshooting, and mentoring junior technicians.
Top Skills:
Active DirectoryAzureBackup SystemsCloud ComputingConnectwiseHardwareHyper-VIaasItilLinuxMicrosoft 365Microsoft ExchangeN-AbleNetworkingNinjaonePaasPowershellRemote Monitoring And Management (Rmm)SaaSSoftwareTicketing SystemsVMwareVoip
Financial Services
Analyzes and resolves client inquiries through phone, email, and web channels. Manages escalations, service disruptions, client communications, case tracking, and incident impact analysis. Collaborates with product, technology, risk, legal, onboarding, and management teams to deliver timely resolutions. Supports release implementations, functional testing, knowledge-base improvements, process enhancements, training, and risk-control activities while maintaining strong client relationships and service metrics.
Top Skills:
Case Management SystemsKnowledge Centered Service (Kcs)Web Portals
Aerospace • Information Technology • Security • Cybersecurity • Defense
Supports Shared System Maintainer production and DEV/TEST cycles using IBM Workload Scheduler. Maintains schedules, batch jobs, CICS environments, security IDs, and development/test releases. Provides JCL guidance, monitors cycles, troubleshoots ABENDs and job failures, documents incidents, and coordinates root-cause resolution with maintainers, developers, business analysts, release coordinators, and scheduling teams.
Top Skills:
CicsCwfDmeFissIbm Workload Scheduler (Iws)JclMcsRacfRdsSdsfSmfTws For Z/OsVanguardZ/Os
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories


.jpeg)
