Senior Analyst, Project Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Sr. Analyst, MHK Product Owner (PO) is responsible for leading the MHK product development and configuration for the Grievance & Appeals (G&A) Department. This role contributes to the product vision and translate it for the product development team. They are responsible for team backlog development and prioritization, maintaining integrity of features or components, and collaborating closely with Engineering, Design, and other members of the team. They will also identify, revise, and socialize team KPIs to achieve the defined metrics. These individual shares accountability with the Engineering counterpart for the delivery of outcomes by the team.

Primary Job Duties & Responsibilities

Product Vision, Strategy, and Roadmaps (10%)

• Develop a deep understanding of the MHK product and functionality.
• Provides clarity of the product vision, strategy, and roadmap developed and communicated by MHK PM to the team; assess and refines as needed
• Understand the problems to be solved and what solutions are worth solving to deliver a sustainable solution adding the most long-term value.
• Partners with product leadership, customer experience, and design to integrate the customer perspective into features and experiences
• Influence and develop innovative initiative ideas, while maintaining compliance with the company's regulatory, safety, quality, and confidentiality protocols and standards.
• Defines team OKRs and develops feature-level measurement plans to evaluate progress towards outcomes, aligned with business objectives
• Ensure balance between the needs of customers and critical stakeholders.

Team Backlog Ownership, User Story Development, and Prioritization (55%)

• Leads coordination with the Value Stream Lead, Module Owners, Business Analysts as needed to document business requirements for the solution.
• Ensures requirements are signed by the Value Stream Lead and Product Manager.
• Communicate business requirements with DDAT in order for the DDAT team to complete configurations or sent MHK a work Order based on the business need.
• Builds, prioritizes, edits, and maintains the flow and quality of the Team Backlog to provide teams with clear intent and ensure the delivery of business value, product health, and customer satisfaction
• Support the team in backlog prioritization, and guide sequencing of work to deliver the best economic outcome.
• Breakdown solutions into workable Features and Stories that execute on the vision and roadmap.
• Ensures that all backlog items, plus dependencies, are entered and maintained in the work management tool
• Articulate well-written Features and Stories, including the Definition of Done and Acceptance Criteria to reinforce the business vision, expected value to be delivered.
• Collaborate with Architecture to allow capacity for Architectural Runway required.
• Provide leadership continuous and cross-communication, establishing relationships with collaborators at every organizational level.
• Communicates with IT on any production defects identified, bring in SMEs as needed to close defects.
• Through leading refinement sessions, they provide applicable feedback on user stories to ensure quality has been achieved by validating that the story meets the acceptance criteria
• Supports testing, deployment, release, and post-release activities
• They will work directly with engineering and others to optimize the working team model and ensure alignments across higher-level epics or requirements
• Validate features and stories meet the acceptance criteria, definition of done, and work is delivered with quality and accept completion.
• Drives communications, training, and process documentation changes based on system changes.

Trend Monitoring and Product Performance (20%)

• Uses performance data to identify issues quickly, and develop new insights and hypothesis about product health (key metrics include core product metrics, Technical Health (i.e., Site Speed, Crash Rate, API Performance, etc.), Customer Feedback and/or other appropriate metrics
• Tracks team KPIs that contribute to product metrics, socializes progress and consistently reinforces objectives

Product Value, Cross-Functional Teaming, and Stakeholder Management (15%)

• As a part of the cross-functional team, collaborates closely with engineering, design, architecture, operations and other team members using agile practices
• Produces the product or experience demo and presents to stakeholders via collaboration with the team
• Serves as the point of contact for feature delivery and works directly with G&A General Business Managers when necessary to ensure broader alignment with the Epic

Personal Attributes

• Strong critical thinker who makes balanced, insightful decisions is able to make confident decisions about their respective area
• Prioritizes work with an appropriate sense of urgency based on deadlines and overarching team goals
• Fact-based problem solver with the ability to proactively identify and address potential issues, and evaluate alternative courses of action
• Collaborative style, with the ability to establish working relationships across the senior management team, business units, as well as with external advisors and constituents
• Self-starter; comfortable jumping in as needed to support the team
• Creates a safe environment for everyone to bring their whole selves to work every day
• Communicates concepts in a clear and understandable manner to direct leaders and peers, actively participates in team discussions, and seeks opportunities to present information
• Thinks beyond the day-to-day, taking a long-term, big-picture view

Required Qualifications

• SAFe Agile Certification
• 5+ years of product management or product owner experience with product life cycle within an Agile framework
• 5+ years of product strategy experience related to enhancing products or services
• 5+ years of experience with setting performance objectives and key results, reviewing analytics, and competitive analysis
• 5+ years of performing planning, delivering, and supporting product strategies

Preferred Qualifications

• Experience with G&A Systems (i.e., MHK, CATS, DAG)
• Experience working in SAFe Agile environment, partnering with IT functions
• Driven process improvements, established new processes, or improvements for department
• Comfortable presenting to senior leadership
• Excellent business acumen and business intelligence; has ability to understand technical ideas and relay key points in business language, focused on impact, outcome and value delivered
• Proficient at problem solving and decision-making skills
• Has exhibited strong communication skills, coordinating across multiple key stakeholders
• Experience and comfortable working in highly matrixed teams, stakeholders at various levels
• Adept at growth mindset skills (agility and developing yourself and others), teamwork, and collaboration

Education

• Bachelor's Degree or equivalent work experience OR High School Diploma + 4 years of relevant work experience (REQUIRED)
• Master's Degree (PREFERRED)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.