Senior Analyst, Policy, Procedures, and SOX Controls

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health has an exciting opportunity to join our PS Finance Enablement team as a Senior Analyst on our Policies, Procedures, and Controls Team. The candidate will be responsible for the governance of policies and procedures across the PS Finance department along with supporting SOX, SOC, and Audit testing through providing support/evidence to our internal and external audit teams. This position will support compliance accountability and identify process enhancements/improvements to prevent future risks to PS Finance business areas. Key to this position’s success will be attentive focus on details and raising concerns and issues immediately to management. CVS Health strives to continuously innovate around how we deliver outstanding customer service and improved operational efficiency.

Key Responsibilities

• Support Policies, Procedures and Controls within PS Finance leveraging notifications and escalation as needed to meet internal and external requirements
• Provide support to address and resolve any concerns and escalations raised within the department, particularly when Policies, Procedures, Standard Operating Procedures, and/or Controls are integral to the resolution.
• Work directly with Internal Audit Teams to ensure timely support of SOX and SOC Control testing. Ensure support and evidence is accurate and timely. Monitor the support for potential gaps in process
• Work closely with PP&C Manager and Control Owners to close out potential audit findings identified through SOX Testing and Internal Audit Inspections performed by our SOX Control Assurance Team, internal and external Auditors
• Support internal testing as an initiative-taking approach to ensure Controls are functioning as designed
• Ensure Policies and Procedures related to PS Finance Controls meet compliance requirements as specified by the Compliance Adherence Team.
• Work closely with business area Subject Matter Experts (SMEs) to ensure all Policies and Procedures are fully reviewed annually and process change(s) mid-cycle are documented timely to maintain integrity of all Policies and Procedures
• Manage the internal P&P Portal submission and approval process, ensuring all enterprise compliance requirements are met
• Provide formatting and editing support as needed
• Work with Business Process Owners and SMEs to provide expertise and guidance on developing new Policies/Procedures and Standard Operating Processes.
• Work with business process owners to ensure the attestation of Policies and Procedures in their business area.
• Oversee external distributions by securing necessary approvals and ensuring that documents adhere to redaction standards before being shared externally.
• Assist in enhancing processes by engaging in projects with Process Improvement (PI) teams, identifying requirements for any missing documentation, and addressing those gaps to ensure that processes are documented and stored on the SharePoint site.

Required Qualifications

• 2+ years of experience in financial operations, healthcare and / or service operations
• Experience building strong relationships with business partners to provide value add consultation

Preferred Qualifications

• Experience in an Audit, Compliance and / or Quality role
• Experience in healthcare industry, including health insurance, PBM or pharmacy services
• Experience in highly regulated industry and compliance environment
• Experience with overly complex, inter-connected systems and business processes
• Ability to pay close attention to details and assess risks to prevent gaps in organizational processes
• Ability to work independently
• Strong interpersonal and organizational skills

Education

• Bachelor’s degree highly preferred or equivalent experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.