Senior Analyst, Pension Policy and Legal (Technical Writer)

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Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.  

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

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Senior Analyst, Pension Policy and Legal

We are looking for an experienced technical writing professional to join our Pension Policy and Legal team in Toronto as a Senior Analyst (Technical Writer) reporting to the Manager of PPL. As a member of the PPL team, you are joining a dedicated team of experts with deep pension expertise providing support and solutions with respect to plan documentation and policies, plan design, case escalations, complex plan administration matters, legal issues and broader pension initiatives.

In this role, you will play a critical part in translating complex pension administration concepts into clear, accurate, and accessible internal documentation. Your work will directly support the broader Pensions team by ensuring they have the tools, procedures, and guidance needed to deliver exceptional service to members and employers.

Job Responsibilities

• Develop, update and refine administrative procedures through analyzing policy decisions, plan provisions and existing internal documentation

• Create documentation for a variety of audiences with a consistent voice, a clear and engaging tone, and a solid grasp of grammar and style rules

• Build and maintain collaborative and constructive relationships with internal partners

• Collaborate closely with internal partners to document procedures while also translating complex technical information into clear, concise and user-friendly operational directions

• Continuously improve documentation quality based on review/approval process and feedback received from internal partners

• Ensure the successful completion of documentation required for projects whiling managing multiple projects and deadlines

• Develop templates, processes and best practices for the creation and review of internal documentation

• Support other initiatives and projects with the Pensions team, as required

Qualifications

• University degree or equivalent experience, with 3+ years in technical writing or communications, ideally within pensions, legal, financial services, or other regulated environments.

• Exceptional writing, editing, and proofreading skills with meticulous attention to detail.

• Demonstrated ability to analyze business processes and recommend improvements to documentation and workflow.

• Comfortable working independently with minimal direction, while also thriving in a collaborative team environment with competing priorities.

• Experience working with legal and policy teams and navigating structured content approval processes.

• Familiarity with content management systems, basic graphic design tools, and flowchart software.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our work guideline requires teams to come into the office 4 days per week. 

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You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.